Value the support department more
Pros
-A lot of PTO (with the newly implemented no capping policy) -Relatively lax call-out policy (so calling in late or absent one day won't affect you horribly) -Helpful coworkers -Free access to the building's (small) gym -Internal rewards points for sales referrals that you can redeem for things such as gift cards
Cons
-Don't expect bonuses -The support department often gets overlooked in favor of sales -Pay isn't great compared to what other companies pay for the same position -Not a lot of ability for upward or even lateral movements in the company. You either completely change departments or change companies. -Inadequate training for newer hires -High call volume most of the time -Disconnect from upper management on the concerned and needs of employees -Lack of collaboration among integral customer facing departments