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      Sage

      Engaged Employer

      Sage reviews

      3.6

      64% would recommend to a friend

      (5,276 total reviews)
      avatar

      Steve Hare

      70% approve of CEO

      60% positive business outlook

      Ratings by demographic groups

      Sage has an employee rating of 3.6 out of 5 stars, based on 5,276 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sage employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      5K reviews
      3.0
      Jul 21, 2019

      New CEO has meant improvement, but we have a long way to go yet

      Customer support analyst, associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coworkers are great, consistent and stable hours, reasonable physical working environment, many of the people managers are on your side, potential growth opportunities

      Cons

      Understaffed support queues, sales-focused support strategy with highly unrealistic targets, lacking consistency across all levels of management (one manager may tell their team one thing and another might tell their team something completely the opposite), promotions system is a dangling carrot on a moving target, desperate to keep bodies in the queues that they're willing to overlook employees whose behaviors actively hurt our image to customers (but still takes too long to replace lost staff), some managers will actively try to quash any criticism or escalate legitimate complaints, silo-ing within departments and products, communication is lacking in many areas (this is being improved on but needs further work)

      avatar
      Sage Response
      6y
      We appreciate honest feedback from colleagues, and it is clear you care about making Sage a better place. We all do! I would encourage you to also use one of internal channels to share your voice, give your ideas, provide solutions and make things happen. This includes your people team, the All-In meetings, and Sage-TV Live to name a few . A great start would be to talk to your site leader. Also, just last month we held “The Big Conversation” where all 14,000 Sage colleagues around the world participated on an online conversation about anything and everything. The responses helped us gained a lot of insight, and some great colleague suggestions are already being implemented - I certainly hope you were part of that awesome event. Thank you again for sharing your experience and bringing your best to work every day!
      3.0
      Jan 27, 2019

      Decent job with no real path to progression.

      Technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent wage, great benefits and PTO. Easy access to highway, makes for a simple commute. The office is nice and the hardware is pretty current. The area is nice, no concern for crime or anything like that. My manager and team is great to work with.

      Cons

      No real path to progression. You will get a merit increase each year dependent on some extremely rigid metrics/stats that continue to increase each year. The system is designed to burn you out. They say you will get a bonus, but we have not for 4 years and the trend seems the same. The work is monotonous and shallow, and you better be prepared to deal with some very toxic and pushy customers. As you "progress" you will be expected to perform ever-increasing job duties with no increased pay.

      3.0
      Oct 28, 2018

      Sales Development Representative

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They have snacks and the office is in a great location.

      Cons

      Management is terrible and very disconnected to employees.

      Viewing 280 - 282 of 5,276 Reviews
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      Glassdoor has 6,302 Sage reviews submitted anonymously by Sage employees. Read employee reviews and ratings on Glassdoor to decide if Sage is right for you.