SageNet reviews

3.6

68% would recommend to a friend

(97 total reviews)

Brad Wise

83% approve of CEO

65% positive business outlook

SageNet has an employee rating of 3.6 out of 5 stars, based on 97 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SageNet employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.9 stars).

Reviews by job title

97 reviews
1.0
Jul 15, 2021
Recommend
CEO approval
Business Outlook

Pros

OK high deductible health plan. Not the worst Decent salary

Cons

If you plan on having a life with your family, forget it. Company takes complete advantage of exempt employees. Leaving was best decision I ever made. Engineers are on call 24/7. And many others that are suffocating. Don’t expect much sleep. HR knows this and will give a half hearted rebuttal attempting to dispute these facts on this post about a struggling company. But that’s their job. They are good people who know truth. Look-the HR folks make comments about it outside of work too. Look at LinkedIn and see HR supporting terminated employees offering help and empathy.That says it all. 401K - downright embarrassing match. Once per year and well below dollar for dollar. No real chance for investing to occur Crappy PTO plan and lots of pressure not to take it due to poor staffing. My boss called me on PTO or vacation constantly and yelled when I told him I was fishing with my kids and couldn’t help. Daryl Woodard - worst CEO I’ve ever met. We constantly joked in the break room about praying for his retirement. Including someone from HR! Emotional terminations he’s made on the spot for someone questioning his way, as well as ego trips. Hes also asked managers to hire certain people for positions. Being his friend is a great thing. All of my friends who still work there say it’s getting worse. Google his interviews to see what a prize this man is. No further words needed. Typical out of touch wealthy executive who couldn’t care less about state of the workerbees. Sales team treats engineering and other departments like servants while they are on the road. They work 8 hours Teamwork - due to everyone In ops being stressed and overworked we lash out at each other constantly. I agree with the post that said all departments hate each other. Not far from reality. I would estimate 75% of company is unhappy. I know most engineers, PM, CIM are trying to find new jobs now because market is good. Took me 2 weeks Did a layoff and then apparently bought rights to a convention center here in Tulsa recently. Customers screaming constantly because of sagenet systems, failure to invest in staff.

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SageNet Response
4y
SageNet Response Brad Wise, CEO Thank you for your feedback and the generally positive comments regarding our health plan, salary, HR team and good people working here. I’d like to take a few minutes to address the less than positive comments. Regarding work/life balance, we believe in the importance of balancing a career and personal life. Finding this balance can be struggle, especially in a growing managed services business providing essential services to a 24/7customer base. We strive to provide a rewarding workplace and hope, in turn, that this will have a positive effect on life outside of work. Re 401K and PTO. We encourage every associate to participate in our 401K plan. The annual match is tied to overall company performance. Over the last 5 years, the 401K match has averaged 2.7%. Our Paid Time Off (PTO) starts at 15 days per year for new associates and increases with tenure, starting at 1 year. We also offer 7 paid holidays annually as well as 4 paid volunteer hours per quarter. We also encourage our associates to take time off and believe it provides valuable time with family and friends, and makes for a happier, more productive workforce. Regarding Daryl Woodard, our Founder and Chairman (and until recently, CEO). Daryl started the company more than 20 years ago and has been instrumental in growing SageNet to more than 400 associates with multiple regional offices. He remains actively involved in the company and enjoys an excellent reputation for genuinely caring about our associates, as well as his philanthropic activities. There are few companies our size in which any employee can request and get one-on-one time with the CEO or Chairman. I hope that our current associates will do so, should they wish. Regarding teamwork. Interdepartmental friction is always a challenge, particularly in a growing company and in a fast-paced marketplace. We are working to create a more frictionless experience both internally and for our customers. Our hope is with our focus on transparency, empathy and open communications, team spirit will continue to grow. Our latest semi-annual anonymous employee survey from earlier this year shows a job satisfaction level of 3.98 out of 5 stars and is generally trending higher from year to year. That said, our leadership team will not be happy until we achieve 5 out of 5. And finally, regarding naming rights for the Tulsa Expo Center, for which SageNet was recently awarded a 5-year contract naming rights contract. The soon to be renamed SageNet Center is one of the largest clear-span buildings in the world, it hosts numerous events and is part of the larger fairgrounds which draws more than 1 million visitors annually. We are honored to have SageNet associated with this important regional magnet for tourism and economic development activities. We see this as an opportunity to increase SageNet’s name recognition and business development opportunities. Again, thank you for taking the time to post. Feedback, positive or negative, is always welcome as we continue to learn and grow.
1.0
Jul 9, 2021

not good

Recommend
CEO approval
Business Outlook

Pros

The job itself is not hard

Cons

Everything here sucks. Pay is low for this type of work. $18/hr for Tier 1. Half the issues the clients have are because some other department messed something up, but the blame always fell on the NOC and if we didn't fix the issue then we would get in trouble. The other departments in the company like to say they appreciate the NOC, but we never got any significant bonuses, raises, extra vacation days, etc. Best you could hope for was maybe a small pizza party or the leftovers from some other department's fully catered event. Team leads just sit on their butts and yell at the rest of the NOC to take calls and work specific problem tickets. Supervisors liked to say they cared about us in the NOC and wanted to help us in any way they could, but they never really helped anybody. Tulsa NOC was expected to handle all of Marietta NOC's clients, but Marietta didn't have to take any of Tulsa's clients. They kept introducing new ticket and phone systems that always broke within a few days. Whichever client complained the loudest got VIP status.

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SageNet Response
4y
We appreciate your feedback. We value the shared experiences of our associates, both current and former. Re: Pay. Our HR team conducts extensive research on compensation on all types of roles within different regions. Competitive pay and benefit packages are always key to recruiting and retaining talent, and never more so than it is in today’s marketplace. And, we believe we are competitive in this regard. Great reminder re: blaming the problem solver. Work in the NOC is indeed challenging. Our associates in the NOC are on the frontline and are often caught in the middle, trying to resolve customer issues not of their own making. Perhaps sometimes we’re too wrapped in our own jobs that we may fail to take the time to appreciate others’ contributions on a regular basis. We will continue to work on reminding supervisors, as well as other departments, of the absolutely vital role the NOC team plays in our success as a managed services company. Re: systems. Providing great NOC services means providing great people with great tools. We have invested heavily in this are in recent years but we realize there is more work to do. We are always looking for ways to improve our services and that involves some trial and error, Sometimes that means admitting when something isn’t working and making a switch. Improving our service delivery infrastructure is, and will likely always be, a process of continuous improvement. And finally, the old saying is probably too often still true, the squeaky wheel gets the grease.
1.0
Jun 25, 2021
Recommend
CEO approval
Business Outlook

Pros

You get exposure to a variety of networks and clients Small cert incentives

Cons

Leadership at all levels is out of touch with the day to day operations of the company. If the Peter Principle needs a case study, choose Sagenet. The company is extremely top heavy. Non competitive pay No training programs Most departments are toxic and hate each other. Sales, PM's, Execs, Support, Engineering etc. Any chance to throw another department under the bus is always taken. There is no common vision for Sagenet. The company is just floating.

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SageNet Response
4y
SageNet continually monitors compensation and benefits data in our industry and various regions, to ensure that we remain competitive as it relates to our offerings. We have also continued to invest in our training opportunities, including having a dedicated Organizational Development Manager who ensures that we provide the training opportunities our associates need to be successful in their work. SageNet is a lean but growing organization on all levels, which does provide opportunities to be exposed to various facets of the business. We also operate in an extremely competitive, highly technical industry. This can create some internal friction and misunderstandings between departments. We try through lunch-and-learns, All Hands meetings, and various recognition programs to reinforce the contributions all associates make to our shared success. There remains work to do, but our employee surveys indicate that we are making incremental progress.
Viewing 55 - 57 of 97 Reviews

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