Is Sagility a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Sagility have rated their employer with 3.9 out of 5 stars in 79 Glassdoor reviews. This is a lower than average score with the overall rating of Sagility employees being 4.1 out of 5 stars. Search open Customer Service Representative CSR Jobs at Sagility now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Sagility .

Does Sagility pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Sagility with 3.4 out of 5 stars based on 79 anonymously submitted employee reviews. This is 16.2% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Sagility.

What are the top reviewed jobs at Sagility?

Customer Service Representative (101) , Process Consultant (83) , Customer Service Representative (CSR) (82) , Trainee Consultant (61) , Clinical Executive (32) , Team Leader (30) , Trainee Process Consultant (27) , Process Associate (26) , Associate (25) , Senior Process Consultant (24) , Assistant Manager (22) , Graduate Trainee (21) , Brand Advocate (20) , Apprentice (19) , Manager (19)

What are the pros of working at Sagility according to real employee reviews?

"Work culture is good hear" ((in 59 reviews)); "Work Environment is good and approachable even utilities." ((in 49 reviews)); "Good environment to work and friendly" ((in 47 reviews)); "They offer permanent work from home.. work life balance is good!" ((in 43 reviews)); "Good work life balance for employrs" ((in 26 reviews))

What are the cons of working at Sagility according to real employee reviews?

"low salary but good for beginner who wants to explore bpo" ((in 83 reviews)); "Pay is low and should be higher due to all the different things agents have to do." ((in 47 reviews)); "Pay, the management except for my manager she’s awesome" ((in 12 reviews)); "Also, most of the bonus depends on the NPS, meaning that it is almost uncontrollable whether you earn the bonus." ((in 5 reviews))

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Sagility

Sagility Customer Service Representative CSR reviews

3.9

82% would recommend to a friend

(79 total reviews)

Ramesh Gopalan

86% approve of CEO

75% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Work/Life balance

3.9

Career opportunities

3.6

Senior management

3.4

Compensation and benefits

Customer Service Representative (CSR) employees have rated Sagility with 3.9 out of 5 stars, based on 79 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Sagility is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

79 reviews

4.0

Jul 24, 2026

Supportive team helps develop skills, but night shifts required

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

value the chance to develop my communication and problem-solving skills while working with a supportive team

Cons

you may work night shifts,

5.0

Jul 24, 2026

Well-explained information for employees

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Informations are well explained to the employees

Cons

I dont have any concerns for now.

5.0

Jul 8, 2026

None

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Improve work-life balance and expanded talent pool

Cons

Potential communication challenges and loss of team cohesion

Viewing 1 - 3 of 79 Reviews

Jobs at Sagility

Work from Home: Customer Service Representative (Healthcare)

Work from Home: Customer Service Representative (Healthcare)

Customer Service Representative

Healthcare Customer Service Specialist - Work from Home

Sagility reviews FAQs

Sagility reviews Sagility Customer Service Representative (CSR) reviews

Sagility

Sagility Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Supportive team helps develop skills, but night shifts required

Well-explained information for employees

None

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