Is Sallie Mae a good company to work for?

Sallie Mae has an overall rating of 3.9 out of 5, based on over 747 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 74% of employees would recommend working at Sallie Mae to a friend and 80% have a positive outlook for the business. The best reviews about Sallie Mae have been left by employees working as Manager , Director and Collector .

Does Sallie Mae pay their employees well?

According to anonymously submitted Glassdoor reviews, Sallie Mae employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Sallie Mae. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Sallie Mae?

74% of Sallie Mae employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sallie Mae 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Sallie Mae?

Collections Specialist (38) , Customer Service Representative (31) , Director (26) , Collector (21) , Manager (15) , Collector I (12) , Account Manager (7) , Analyst (7) , Intern (7) , Financial Analyst (6) , Project Manager (6) , Associate (5) , Business Analyst (5) , Senior Software Engineer (5) , Systems Analyst (5)

What are the pros of working at Sallie Mae according to real employee reviews?

"Some good benefits are available" ((in 80 reviews)); "The company still holds some great people to work with depending on the area you land in." ((in 68 reviews)); "Good pay eats for employees" ((in 50 reviews)); "Work life balance is good with 39 days per quarter in office" ((in 27 reviews)); "Great bonus structure and even better as you level up to different buckets" ((in 26 reviews))

What are the cons of working at Sallie Mae according to real employee reviews?

"Management is poor at communicating what is expected of their employees or where the company is headed." ((in 46 reviews)); "Always having some clueless managers from outside instead of promoting in." ((in 15 reviews)); "Senior management not always aware of what is happening." ((in 10 reviews)); "Upper management is blind to a lot of things that go on." ((in 9 reviews)); "Archaic leadership, and inept people in key positions." ((in 9 reviews))

What are employees saying about Sallie Mae layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Sallie Mae layoffs and their outlook for job security at Sallie Mae in 2026.

What Sallie Mae locations have received the highest employee ratings?

Sterling , Lynn Haven , Newark , Indianapolis , Reston

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Sallie Mae

Sallie Mae reviews

3.9

74% would recommend to a friend

(679 total reviews)

Jonathan Witter

84% approve of CEO

80% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Compensation and benefits

3.9

Culture & values

3.9

Work/Life balance

3.8

Career opportunities

3.6

Senior management

Sallie Mae has an employee rating of 3.9 out of 5 stars, based on 679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sallie Mae employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

679 reviews

5.0

Oct 17, 2025

Awesome

Post default

Recommend

CEO approval

Business Outlook

Pros

Really like it great pay and benefits

Cons

Not really any i can think of

Sallie Mae Response

7mo

We are pleased to know your experience working at Sallie Mae was a good one. Thank you for the time you spend/spent entrusting us with the growth of your career.

2.0

Oct 16, 2025

Unrealistic Expectations

Collections specialist

Recommend

CEO approval

Business Outlook

Pros

The earning potential for the position is fair. The management is easy to work with and involved. The role allowed for a good work life balance.

Cons

For this position you are only given two weeks of in class training. In that training there is limited roleplay and you only listen to what calls should not sound like. You are then put on the floor to pass 2/6 graded calls within two weeks or you are terminated. They do not offer you the opportunity for a PIP or further training. As someone who was new to collections, I do not feel that model is a recipe for success. The first month of employment is incredibly stress and if you are not use to collections and the many policies they have in place, you will fail.

Sallie Mae Response

7mo

Thank you for your constructive criticism. We will take this feedback into consideration as we want to always ensure our employees feel heard.

2.0

Oct 15, 2025

loan originations

Loan originations

Recommend

CEO approval

Business Outlook

Pros

nice manager. always willing to assist.

Cons

cliques thought the company. you must know somebody.

Sallie Mae Response

7mo

Thank you for taking the time to provide feedback. We are always looking to learn more about how we can improve employee experience.

Viewing 43 - 45 of 679 Reviews

Jobs at Sallie Mae

Collections Specialist - $20/hr + Monthly Incentive

Call Center Team Leader

Associate, Call Center Team Leader

Director of Social Media