Is Sallie Mae a good company to work for?

Sallie Mae has an overall rating of 3.9 out of 5, based on over 747 reviews left anonymously by employees. This rating has been stable over the past 12 months. 74% of employees would recommend working at Sallie Mae to a friend and 79% have a positive outlook for the business. The best reviews about Sallie Mae have been left by employees working as Manager , Director and Collector .

Does Sallie Mae pay their employees well?

According to anonymously submitted Glassdoor reviews, Sallie Mae employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Sallie Mae. This rating has been stable over the past 12 months.

How satisfied are employees working at Sallie Mae?

74% of Sallie Mae employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sallie Mae 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Sallie Mae?

Collections Specialist (38) , Customer Service Representative (31) , Director (26) , Collector (21) , Manager (15) , Collector I (12) , Account Manager (7) , Analyst (7) , Intern (7) , Financial Analyst (6) , Project Manager (6) , Associate (5) , Business Analyst (5) , Senior Software Engineer (5) , Systems Analyst (5)

What are the pros of working at Sallie Mae according to real employee reviews?

"Some good benefits are available" ((in 80 reviews)); "The company still holds some great people to work with depending on the area you land in." ((in 68 reviews)); "Good pay eats for employees" ((in 50 reviews)); "Work life balance is good with 39 days per quarter in office" ((in 27 reviews)); "Great bonus structure and even better as you level up to different buckets" ((in 26 reviews))

What are the cons of working at Sallie Mae according to real employee reviews?

"Management is poor at communicating what is expected of their employees or where the company is headed." ((in 46 reviews)); "Always having some clueless managers from outside instead of promoting in." ((in 15 reviews)); "Senior management not always aware of what is happening." ((in 10 reviews)); "Upper management is blind to a lot of things that go on." ((in 9 reviews)); "Archaic leadership, and inept people in key positions." ((in 9 reviews))

What are employees saying about Sallie Mae layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Sallie Mae layoffs and their outlook for job security at Sallie Mae in 2026.

What Sallie Mae locations have received the highest employee ratings?

Sterling , Lynn Haven , Newark , Indianapolis , Reston

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Sallie Mae

Sallie Mae reviews

3.9

74% would recommend to a friend

(679 total reviews)

Jonathan Witter

83% approve of CEO

79% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Compensation and benefits

3.9

Culture & values

3.9

Work/Life balance

3.8

Career opportunities

3.5

Senior management

Sallie Mae has an employee rating of 3.9 out of 5 stars, based on 679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sallie Mae employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

679 reviews

3.0

Jul 19, 2010

It's Ok

Seasonal sales agent

Recommend

CEO approval

Business Outlook

Pros

Training is intensive and well organization. Sharing of knowledge within the organization is great. Pay is rather good compared to this area.

Cons

Too much emphasis on time management. One unplanned day off puts you in jeopardy of losing your job. Breaks are too closely monitored.

2.0

Jul 16, 2010

Tumultous

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Slow work pace - tenure based promotions - overtime opportunities are often available - basic qualifications - competitive benefits -

Cons

Limited and capped career potential - scattered leadership styles - Favoritism - the company is currently facing lots of uncertainty given the legislative changes.

2.0

Jul 8, 2010

Not the company it used to be.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

+ Nice coworkers + Mission of company (at least in late 1990s to 2006) was compelling, you felt like you were helping others have opportunity and resources to get an education

Cons

- Organization has lost its way - Many cliques, hard to know who to trust. If you were't in a department or division that was looked upon favorably by executive management you were a "nobody" and weren't respected - Paid some senior managers obscene amounts without them adding much value to to the company - Too many departments and people are going in different directions and working at cross purposes from each other. It's more about personal agendas than working towards shared objectives and goals

Viewing 655 - 657 of 679 Reviews

Jobs at Sallie Mae

Collections Specialist - $20/hr + Monthly Incentive

Call Center Team Leader

Associate, Call Center Team Leader

Collections Specialist - $20/hr. + Incentives (Hyrbid)