Sally Beauty reviews

Limited payroll hours to successfully staff a store and provide necessary training. My store receives 80 payroll hours a week, allowing me one full time employee and 3 others varying from 10-20 hours per week. It is difficult to fill the positions offering limited hours because no one can live off of the income of such limited hours so the availability is limited and usually the employee is not fully invested to the position because instead if it being a career is it merely a means of pay the bills. They don’t feel invested or valued. It seems every quarter or so some big change comes. It feels as if there is no stability and a huge lack of communication from corporate. The times there is communication it is bombarded on you with several emails a day including retractions and changes that are difficult to keep up with. Management is constantly preached at to hold associates accountable and fire them if they are not meeting sales goals (which can be contradictive of each other). We are always reminded that no job is secure and we are replace if we don’t like it. I completely understand the need to meet goals, but don’t preach about how we are not meeting item of the month sales for a $1 packet when instead we are selling a full size of the same product for $7-10... be smart and do the math. Instead of wasting money on mistakes made by upper management or ups shipping because such and such store needs a $5 item for a customer and you need to ship it there so your store is charged a $6 pick up fee plus whatever other shipping charges incurred... no profit is made from this and it happens all the time. I used to love my job and I am a positive person who likes change, but it seems like Sally Beauty is drowning and each time they try a new failed plan they sink deeper.

The company is going thru a lot of executive leadership changes. A new (outside) CEO was named at the beginning of 2015, and many older executives are retiring and are being replaced with outside leadership. Along with the leadership changes are changes trickling down throughout the company. It's yet to be seen if those changes will have a positive or negative affect on the company. The age old advice of "dance with the one that brung ya" is not being followed at SBH. It could make SBH much better, or it could be the beginnings of company instability. In the IT department, many changes are underfoot. The company has always had the philosophy of building their systems in house. That offers the ability for the company to be very reactive to changes and needs in the marketplace. Under the current leadership, the company is transitioning into a philosophy of purchasing vendor systems. The in-house developed systems are being replaced, and the company is expecting to change their business practices to adapt to the new systems.