Santander reviews

3.7

67% would recommend to a friend

(5,702 total reviews)
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Tim Wennes

81% approve of CEO

66% positive business outlook

Santander has an employee rating of 3.7 out of 5 stars, based on 5,702 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Santander employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

6K reviews
2.0
Aug 6, 2013
Recommend
CEO approval
Business Outlook

Pros

Great Pay for the job, more than most in the Auto Industry, Good Benefits

Cons

VP level management sucks, they treat people like dirt, these AVP, VP, Directors and above are only interested in "what can you do for me", these people want you to kiss up at any expense. No ethics, No integrity in the paper they approve, the best managers who are people care about people usually are the ones that don't last.

1.0
Mar 5, 2013
Recommend
CEO approval
Business Outlook

Pros

They have an excellent auto finance program that rivals the best on the market. Backed by Banco Santander, this company will be solid for years to come.

Cons

1) Training is more about the company than it is about the position. I had to constantly ask questions about what pertained to my role there. If I hadn't, day 1 on the floor would have been like a chicken with it's head cut off. 2) Constant IT issues that always seem to be "in the works" but never resolved. 3) Territories were a random jumble of dealerships across the country, so there was no defined sales territory which made it very frustrating in trying to game plan. I would call a dealer in NY and then speak to a dealer in TX. It detracts from the sales person's credibility and makes it impossible to gain traction in any one given territory. 4) Their implementation of forced calls through a queue ruined the experience for a lot of dealers. All the sales guys are on a plan and must perform, but more often than not, someone else in the group would get the call and offer money that would come out of my pocket without asking first, or at the very least, to follow-up and advise what had taken place. 5) Management was very unprofessional in their communications to the floor. Often threats were made in e-mails that left everyone with a sense of discomfort, like someone was holding a gun to your head. 6) Although they pay overtime, you are pretty much forced to work 9+ hrs per day and mandatory Saturdays, even if it wasn't part of your schedule. Management frowned upon those that may have had other obligations.....like a life. 7) The pay is not that great (below average) and they basically want you to catch up the crappy base with OT. The commission structure is also pretty bad and almost impossible to track with any kind of consistency. 8) The fact that there are 7 major drawbacks should be enough for anyone to determine how this company operates....very unethically.

2.0
Sep 24, 2012
Recommend
CEO approval
Business Outlook

Pros

Easy life style. Above average compensation for the amount of contribution required/expected Strong international network

Cons

Weak leadership. Most of the sr. mgmt operates from a fantasy island high above the clouds. Completely disconnected from reality. The explanations and proposed solutions to most problems are usually a call for increase in headcount. "More hands on deck" Weak wholesale banking risk mgmt team. No risk (or business for that matter) is good risk. HR recruiting is completely worthless Clear culture clash between the Americans and the Spaniards. Very apparent in the cliques formed Lack of standardized and enforceable controls blatant in many areas of the bank. IT/manufacturing functions hold the bank by its balls. No one wants to admit it. Unqualified employees are rampant. Nepotism is very rampant. Every new hire you can't help to ask "who's your daddy and what does he do?" 80% of the work is done by 20% of the people within most groups, while compensation is not very correlated. Career development weighs heavily on political relationships rather than merit. Employee satisfaction is at a all time low across the bank. Incentive models designed are flawed. Inability to attract and retain talent & bleedingly high turnover rate in key areas of the bank.

Viewing 187 - 189 of 5,702 Reviews

Glassdoor has 24,685 Santander reviews submitted anonymously by Santander employees. Read employee reviews and ratings on Glassdoor to decide if Santander is right for you.