Constant Sanlearn corporate brainwashing videos that they do not honor or follow
Hiring process handled thru a rude, unhelpful recruiter was tedious, lengthy, and inefficient
HR department is completely missing in action. They do not answer or return phone calls
Management is absolutely clueless to the teller’s computer system. They don’t learn how to be a teller on their own system and walk around saying so constantly
Favoritism is rampant. 20-year-old tellers with no previous job or life experience set the tone, run the branch while the manager walks around badmouthing customers and ex employees, talking incessantly about their grandchildren.
Bankers are rude and miserable.
Training was 4 days of virtual training on a mock system that does not work, and one testing day. It used to be three weeks, but they are so cheap they don’t want to pay for the two extra weeks of full time. It is impossible to learn to be a teller and everything that goes with it in 4 days.
This makes a new teller rely heavily on other tellers who do not want to be trainers for your million necessary questions.
Constantly short staffed. They give tons of vacation time but when someone is out, they’re so short staffed that they’ll have one teller to run drive thru, lobby customers, and answer phones.
They don’t care how long customers wait in line or get stuck in the drive thru but if you scream WELCOME TO SANTANDER at every customer when they walk in, it’s a magic wand.
