Is SchoolsFirst Federal Credit Union a good company to work for?

SchoolsFirst Federal Credit Union has an overall rating of 3.7 out of 5, based on over 346 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 70% of employees would recommend working at SchoolsFirst Federal Credit Union to a friend and 72% have a positive outlook for the business. The best reviews about SchoolsFirst Federal Credit Union have been left by employees working as Member Service Representative II , MSR II and Member Service Representative .

Does SchoolsFirst Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, SchoolsFirst Federal Credit Union employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at SchoolsFirst Federal Credit Union. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at SchoolsFirst Federal Credit Union?

70% of SchoolsFirst Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SchoolsFirst Federal Credit Union 3.5 out of 5 for work life balance, 4.2 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at SchoolsFirst Federal Credit Union?

Member Service Representative (26) , MSR II (18) , Member Service Representative II (13) , Service Delivery Representative (12) , Manager (10) , Customer Service Representative (8) , MSR IV (7) , Business Analyst (6) , MSR I (5) , MSR III (4) , Member Service Representative III (4) , Analyst (3) , Assistant Manager (3) , MSR III (3) , Msr (3)

What are the pros of working at SchoolsFirst Federal Credit Union according to real employee reviews?

"The benefits are great and my teammates were good to work with." ((in 88 reviews)); "People are great and so is the company" ((in 24 reviews)); "great values and culture in the company" ((in 24 reviews)); "Great Health Benefits." ((in 8 reviews)); "Great benefits great CEO." ((in 7 reviews))

What are the cons of working at SchoolsFirst Federal Credit Union according to real employee reviews?

"low pay and takes very long for a promotion" ((in 17 reviews)); "Management is atrocious, sneaky, and old" ((in 17 reviews)); "IT VPs and assistant managers have their own pet employees." ((in 15 reviews)); "This created a divide among team members and led to decreased motivation and morale." ((in 10 reviews)); "Favoritism is big in the department and you won’t get promoted unless you suck up to your supervisor." ((in 8 reviews))

What are the top reviewed SchoolsFirst Federal Credit Union locations?

Tustin , Santa Ana , Sacramento , Riverside , Irvine , Los Angeles , Orange , Long Beach , Placentia , Torrance , Downey , Huntington Beach , La Habra , Mission Viejo , Moreno Valley , Murrieta , Fountain Valley , Anaheim Hills , Memphis , Anaheim , Costa Mesa , Fullerton , Garden Grove , Inglewood , Los Alamitos , San Clemente , Walnut , Lake Elsinore , Ontario , Placerville

SchoolsFirst Federal Credit Union reviews

3.7

70% would recommend to a friend

(333 total reviews)

Bill Cheney

91% approve of CEO

72% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

SchoolsFirst Federal Credit Union has an employee rating of 3.7 out of 5 stars, based on 333 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SchoolsFirst Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

333 reviews

5.0

Jul 26, 2013

This is a great company to work for. Great pay! Everyone is committed to service and success.

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Leadership really cares about employees and members.

Cons

I see none at this time.

5.0

Sep 12, 2012

Still a standout employer in the financial industry, even amongst credit unions

Branch manager

Recommend

CEO approval

Business Outlook

Pros

Fully paid benefits guaranteed for at least the next two years, company supportive and open to feedback. They do make changes as best they can to try and accommodate employee feedback(not always possible, especially with economy factors). Highly talented team across the board, many people you can learn and grow from. Opportunity to progress in your career is available now more than before as we grow faster. Overall great openness and honesty amongst senior management. Co-workers become a second family, in a good way!

Cons

Salary can still be unfair... those coming from the outside generally get hired at higher starting pay than those being promoted from within(should be opposite!!). Sometimes there can be a significant gap in salary even when performance is better than those at higher pay. Incredibly high standards for management and employees can be stressful to meet expectations. Still inconsistency in what expectations are, and enforcement of expectations varies depending on who you report to. Meeting expectations can at times require a significant amount of additional time outside of work hours (for those salaried) .

5.0

Jan 28, 2009

I am proud to say I work for SchoolsFirst Federal Credit Union

Telephone service representative iii

Recommend

CEO approval

Business Outlook

Pros

Being a teammember of SchoolsFirst Federal Credit Union (or as I still call it OCTFCU prior to the name change) is truly an honor. The organization is suppotive of personal development and career advancement, offers competitive salaries and has a wonderful benefits package that is far superior to other companies, offers superb training, has a true focus on Member service and advocacy, and has a great team environment. One of the best reasons to work for SchoolsFirst, besides those I have mentioned, is that we are Family. All across deparments and branches we are One Team, and it truly shows in what we do, and we always have our Member's (i.e. our families) best interests at heart.

Cons

Since we do have many seasoned and dedicated teammembers they of course tend to stay at the Credit Union, which at times can make it hard for career advancement into senior levels and management areas. However, the leadership team and senior management is very competitent and is very dedicated to what they do and that also shows in how the organization is run and in the stability and solvency of our Credit Union.

Viewing 325 - 327 of 333 Reviews

Jobs at SchoolsFirst Federal Credit Union

Teller (Member Service Representative I)

Claims Recovery Representative II

Sr People Systems Analyst, Workday

Teller (Member Service Representative I)