Is SchoolsFirst Federal Credit Union a good company to work for?

SchoolsFirst Federal Credit Union has an overall rating of 3.7 out of 5, based on over 346 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 70% of employees would recommend working at SchoolsFirst Federal Credit Union to a friend and 72% have a positive outlook for the business. The best reviews about SchoolsFirst Federal Credit Union have been left by employees working as Member Service Representative II , MSR II and Member Service Representative .

Does SchoolsFirst Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, SchoolsFirst Federal Credit Union employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at SchoolsFirst Federal Credit Union. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at SchoolsFirst Federal Credit Union?

70% of SchoolsFirst Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SchoolsFirst Federal Credit Union 3.5 out of 5 for work life balance, 4.2 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at SchoolsFirst Federal Credit Union?

Member Service Representative (26) , MSR II (18) , Member Service Representative II (13) , Service Delivery Representative (12) , Manager (10) , Customer Service Representative (8) , MSR IV (7) , Business Analyst (6) , MSR I (5) , MSR III (4) , Member Service Representative III (4) , Analyst (3) , Assistant Manager (3) , MSR III (3) , Msr (3)

What are the pros of working at SchoolsFirst Federal Credit Union according to real employee reviews?

"The benefits are great and my teammates were good to work with." ((in 88 reviews)); "great values and culture in the company" ((in 25 reviews)); "People are great and so is the company" ((in 20 reviews)); "Great culture, department are cooperative, leadership and senior leadership team's door is open to everyone, your voice is heard," ((in 9 reviews)); "Great Health Benefits." ((in 8 reviews))

What are the cons of working at SchoolsFirst Federal Credit Union according to real employee reviews?

"Management is atrocious, sneaky, and old" ((in 17 reviews)); "low pay and takes very long for a promotion" ((in 15 reviews)); "IT VPs and assistant managers have their own pet employees." ((in 14 reviews)); "This created a divide among team members and led to decreased motivation and morale." ((in 11 reviews)); "Favoritism is big in the department and you won’t get promoted unless you suck up to your supervisor." ((in 8 reviews))

What are the top reviewed SchoolsFirst Federal Credit Union locations?

Tustin , Santa Ana , Sacramento , Riverside , Irvine , Los Angeles , Orange , Long Beach , Placentia , Torrance , Downey , Huntington Beach , La Habra , Mission Viejo , Moreno Valley , Murrieta , Fountain Valley , Anaheim Hills , Memphis , Anaheim , Costa Mesa , Fullerton , Garden Grove , Inglewood , Los Alamitos , San Clemente , Walnut , Lake Elsinore , Ontario , Placerville

SchoolsFirst Federal Credit Union reviews

3.7

70% would recommend to a friend

(333 total reviews)

Bill Cheney

91% approve of CEO

72% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (333 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

SchoolsFirst Federal Credit Union has an employee rating of 3.7 out of 5 stars, based on 333 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SchoolsFirst Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

333 reviews

2.0

Jun 19, 2023

Love/Hate relationship with this company

Member service representative i (msr i)

Recommend

CEO approval

Business Outlook

Pros

Great benefits, training process is good although onboarding at branch was average. CEO seems to be good. Most departments outside of branch are very helpful.

Cons

Micromanagement runs rampant in branch. Management and MSR’s higher than you constantly telling you how to do things and what words to use with members even if you consistently give top notch service. Unrealistic expectations. Fellow team members use Microsoft Teams religiously when you’re “taking too long” with a Member whether it’s a slow day or if there’s only 2-3 Members waiting in line even with multiple reps helping at teller line. Our mission statement is “To give world class PERSONAL Member service”, but my branch cares way more about their superiority complex.

1.0

Feb 4, 2023

DON’T DO IT!!

Fraud detection representative

Recommend

CEO approval

Business Outlook

Pros

Free snacks and gifts. Decent pay and benefits

Cons

Management is vile here. If you put on a fake smile, don’t say anything negative about valid issues, don’t talk too much, and don’t ask the wrong questions in their eyes, you’ll be great. Never had such a bipolar, condescending manager in my life. And the VP is just as bad. The work itself is easy. But don’t let the fancy building, free health care, cafe, and parking garage fool you. The training is dreadful and pointless. And the trainer will tattle tell to management if you aren’t engaged enough or seem bored. Most of the co workers are super cool and nice, it’s the people running the place that you have to look out for. With the exception of a few good ones

2.0

Jun 13, 2022

Potential Managers be careful

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

The Benefits are very good

Cons

Members first, employees second and management takes on all the responsibilities of making everyone happy despite their own well-being.

Viewing 31 - 33 of 333 Reviews

Jobs at SchoolsFirst Federal Credit Union

Teller (Member Service Representative I)

Claims Recovery Representative II

Teller (Member Service Representative I)

Teller (Member Service Representative I)