Lack of training. No one available to help you after you are out of training. Lack of training causes bad member service because you have to keep members waiting so long to get an answer on how to assist them so members are frequently angry at the bad service they have received. Impossible to get help for your member from other departments with loans, mortgages, etc. extremely high turnover rate. They do not go above and beyond for their members. They need to revise a lot of their policies so they can provide better member service. I would not recommend working here or banking here.