The worst job I have ever worked in my professional career.
Pros
The team and immediate management is fantastic.
Cons
This is single-handedly the most toxic company and culture I have ever had the displeasure of working for in my life. CSM books are changed at MINIMUM once a month. If your book was mishandled by a previous CSM, you will be put on a PIP for THEIR performance. A majority of the CSMs on the team did not receive a Q2 bonus due to data issues, bad sales, and constant account-switching. When we found out we were not getting bonuses, the CEO got on our team meeting and called us losers to our faces and told us to stop drinking (?) Pay is INSANELY low for the amount of work that's expected. Instead of focusing on nurturing our accounts and building relationships, we are expected to be calling our current book in an attempt to upsell them. This is 100% a sales job but management refuses to inform us of that. Upper management refuses to take accountability and look in the mirror as to why no one wants to work for, or with Seamless.AI. They will blame EVERYONE but themselves. CEO is more concerned with begging for positive reviews of his book on Amazon and creating his next "viral" LinkedIn post so he can brag about his cars and multiple houses while his employees are putting groceries on credit. For the sake of your mental health and sanity, DO NOT WORK AT THIS COMPANY.