Sedgwick reviews

I would give less than one star if I could. Was pregnant. Mentioned it in every interview. Got shamed for going to doctors appointments. Was marked down for “points” which lead to termination. Was then sent an email saying if I got more points that I would be terminated. So much happened I could go on and on. They let me go and wrote that it was a voluntary resignation. I was always told how management doesn’t see you as an individual. So when I was told about my points and asked to explain to a head or lead of the company, I was told that they don’t care about your story or individuals so they won’t know or care about the situation. Shameful management, team leads etc.

I worked in their virtual call center. The phone calls were non stop; it was completely exhausting. My team leader was very rigid with the metrics, and was constantly instant messaging team members if they were on a call too long or aux time was high. There was also a help desk if you had questions about a call you just received, but you don't want to use the h/d too much as it is manned by team leads and they will advise your team leader if you call too much. At the h/d, you could tell the team leads really did not want to do that job and some had very bad attitudes.