Avoid the Customer Care role in Senior like the plague
Pros
- Food during AEP - Nice co-workers - Job where you could truly "leave work at work." When you hung up the headset for the day, you didn't need to worry about it until the next morning. - Relatively decent pay for a call-center job. - Decent landing spot for people who can't get licensed or don't succeed in sales roles at the company
Cons
- Crappy 401k match and health insurance - Comp plan that was never in your favor. Changes were frequent and always made it more work or more difficult to make the same amount of money, not more. A significant amount of the compensation was based on the sale of an ancillary product in identity theft that had nothing to do with health insurance. You could lose up to 40% of your commissions if you didn't sell $200 worth of identity theft. - Job is menial and mind-numbingly dull. You're calling seniors all day who don't remember who SelectQuote is, despite buying their Medicare policy through the company. Even though you were calling closed business, it felt like it might as well be cold calling. The grouchy and rude customers were often what made this job stink, not the company itself. - Job description doesn't match the true duties - Because we didn't have access to claims info or ability to resolve carrier-specific issues, we were really just cross-sell agents disguised in customer care clothing. All of the upside in this job is tied to cross-selling the other products, and none in actually caring for the customers. - Sales agents were rude and talked down to you, even when you were polite with them. It was like some of them wanted you to feel useless.
