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Their CRM program is outdated and difficult to manage. The two managers in San Diego were in a world of their own. The gentleman dedicates 80%of his time to one sales agent and the lady was always on her phone,late or gave little to no feed back. I had my time card changed several times without my knowledge. Lunches were placed on my time card when I took no lunch. The leads were purchase from 3to4 different internet sources so it was saturated with 'bad leads'. We were told there were no bad leads but when it came down to it monthly meetings shoulders that in fact they had a way to get top-tier leads to talk to your agents and low leads to low agents making it difficult to make more money. It's a good company they just have very little structure, The managers are really just sales people that can't manage but have that title. You're supposed to give the client the best rate but many times people with cherry pick the second or third best company to get a higher commission rate. If progressive gave the best rate you were told to try another company. You were told you had 16 to 20 companies to work with but really it was only six or seven but it sounds good to the clients if your name off some big companies. Every other week we're celebrating hitting a new goal but it's because they keep hiring more and more people. There is no work life balance

Too much to list! The Micromanagent is unbareable. Mangement is incompetent and use a bully type of style. They embarrass and taunt employees that make a mistake on a call in front of the entire team at meetings. The prices are not competive, most callers don't qualify bcuz they only want preffered risks. Poor training. Goals and comission change frequently They expect you to put in a 50-60 hr work week