Selective Insurance reviews about "work load"

Upper management loves to micromanage their employees, there are a ton of meetings that take up time, unrealistic expectations on claim loads, the staff is very overworked and under appreciated, they are rewarded for the work they can do by being put on performance plans, work life balance is non-existent.

Workload was crazy - more like a 60-70 hour week than a 40 hour. Part of the problem was corporate management kept coming up with new (and largely unnecessary) job duties without taking any away.

Time management and work load

Work load is to large for small staff, causing priorities to be change daily and long hours. Application development done offshore is not reviewed by Selective IT employees. QA is also done offshore, so only acceptance testing is done by Selective employees which often is too late to be fixed before code goes into production. Top heavy with management that are out of touch with application developers. Newly hired managers are unqualified and don't bring much needed outside perspective. There is very little job growth, and training is rarely approved. IT application development staff has decreased even though number of managers has increased.

The work load is ridiculous. The pending here is smaller than other companies, but you will be micro-managed so much and have so many technology problems that it will be impossible to do your job in a reasonable amount of time. The claim system is antiquated and the phone system is a mess. Every day there is a new problem. Working here is like being in an abusive relationship. You are constantly made to feel like a failure that you start to believe it. Managers gaslight you into thinking there is something wrong with you. They ask you what's wrong with you and you can't answer because you have no idea what they're talking about. One day you are complimented on how well you're doing, the next you are put on a performance plan. It's absurd. Also, managers way over-step their involvement in claims, and their behavior is sometimes unethical. They will change liability decisions and tell you to deny a claim we clearly owe, all because the insured or their agent is a big client. "Make them prove it in arb" is something I have been told on more than one occasion. We've also been told not to pay a claimant more than a certain amount on a claim so the insured won't experience a surcharge, even if we owe it. They will tell the claimant the insured is going to pay the rest, but we have no control over whether or not they actually do it.

Work load sometimes heavy. But that's typical in a claims environment

Long hours, work load is too much for the size of the staff, Cost cutting initiatives resulted in outsourcing (offshore) and a reduction of long term staff.