Does Sentry pay their employees well?

According to anonymously submitted Glassdoor reviews, Sentry employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Sentry. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Sentry?

74% of Sentry employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sentry 4.1 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Sentry?

Account Manager (31) , Claims Adjuster (31) , Claims Representative (28) , Customer Service Representative (24) , Software Engineer (24) , Claims Representative II (20) , Software Developer (20) , Business Products Specialist (10) , Associate Software Developer (9) , Analyst (6) , Claims (6) , Sales Representative (6) , Claim Representative I (5) , Sales (5) , Claims Representative I (4)

What are the pros of working at Sentry according to real employee reviews?

"They offer good benefits and a 401k and multiple annual celebrations to maintain the culture." ((in 88 reviews)); "Good Pay but way to many hours" ((in 41 reviews)); "People on the team are great" ((in 37 reviews)); "Good work / life balance" ((in 31 reviews)); "Plenty of hours Great coworkers The company and department celebrated the employees frequently plus had many events" ((in 19 reviews))

What are the cons of working at Sentry according to real employee reviews?

"Poor management and very political." ((in 44 reviews)); "Heavy work load." ((in 17 reviews)); "management is completely incompetent and upper management is completely oblivious to this somehow" ((in 16 reviews)); "Training is poor." ((in 14 reviews)); "Management won't question/challenge another manager, very fearful of "sticking their neck out"." ((in 13 reviews))

What are the top reviewed Sentry locations?

Stevens Point , Madison , Goldsboro , Davenport , Scottsdale , Richmond , Irvine , Middleton , Los Angeles , Salem , New York , El Paso , San Francisco , Atlanta , Chicago , Las Vegas , Keizer , Appleton , Plover , Raleigh , Nashville , Cincinnati , Denver , Oregon City , Elizabeth , New Brunswick , Freeport , Edwardsville , Vienna , Saint Louis

Sentry reviews

3.8

74% would recommend to a friend

(676 total reviews)

Pete G. McPartland

86% approve of CEO

85% positive business outlook

Ratings by category

4.1

Work/Life balance

4.1

Compensation and benefits

3.9

Culture & values

3.7

Diversity & inclusion

3.7

Senior management

3.6

Career opportunities

Sentry has an employee rating of 3.8 out of 5 stars, based on 676 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sentry employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

676 reviews

3.0

Feb 28, 2016

Sr Staff Appraiser

Senior staff appraiser

Recommend

CEO approval

Business Outlook

Pros

Benefits, 401k and pay are good. For a staff appraiser you work out of your home and receive internet and cell reimbursement as well as a company car.

Cons

They are shifting work away from staff appraisers. Have you driving 300 miles a day and settling total losses. When I first started I had a lot of autonomy but towards the end their was quite a bit of micro managing going on.

Sentry Response

10y

We appreciate your feedback and take the input of our current and former associates seriously. Sentry Insurance is constantly reviewing our claim processes to ensure they best meet the needs of our policyholders while also providing them with the best value. Over the last several years, the auto insurance market has been constantly evolving due to rapid changes in technology and increased competition. In turn, we’ve made changes to our own auto claim processes to be more responsive to our customers and provide them with a better-cost product. We understand some of these changes have been difficult on our associates. We continue to balance our process improvements with the corresponding impact on our internal workflows while always striving to make good on the promise we make to each of our policyholders—as well as to each of our associates. Thanks again for your comments. Mark Trautschold SVP- Chief Claims Officer

2.0

Feb 21, 2016

Good Co-Workers, Suspect Senior Claim Leadership.

Claims manager

Recommend

CEO approval

Business Outlook

Pros

Best thing is the Claims adjusters and most of the front line unit managers. They for the most part are very hard working people who are trying to do their best to get a difficult job in personal auto claims done. Good 401k match, and pretty generous PTO.

Cons

Penny pinching salaries, and health insurance benefits leave you with a good amount in pocket if you have a spouse or kids. Terrible health plan. Senior Claims Leadership is disconnected and unresponsive to employee dissatisfaction in many work locations. Employee survey and year end reviews are ineffective at driving the needed cultural change with aging stodgy leadership and a younger and younger workforce. Limited advancement opportunities after 8 to 10 years in Claims. You can spend the last 25 years of your career at Sentry as a unit manager if you aren't part of the anointed inside groups.

Sentry Response

10y

Thank you for taking the time to provide your feedback. We’re happy to hear that you enjoyed working with your Claims coworkers and were pleased with our 401(k) and PTO offerings. We’re sorry to hear you felt disconnected from senior leadership and that advancement opportunities were limited. At Sentry, we realize our associates are our most valuable assets, and we greatly appreciate their contributions. That’s why we’re committed to providing all of our associates with a rewarding and challenging work environment as well as opportunities for ongoing professional development and growth—everything from instructor-led classes to a variety of online resources. We’re also utilizing several tools to ensure we’re actively engaged with our associates to pinpoint areas of improvement as we continually strive to provide a positive, productive workplace. Thanks again for providing your comments. Mark Trautschold SVP- Chief Claims Officer

1.0

Feb 8, 2016

Auto Damage Appraiser

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Company Car tehy dangle that carrot in front of you!

Cons

Work you to death, and still wants you to do more all in 40 hours, does not want to pay overtime but wants you to finish without putting in ot. I understand its all about the botoom line, but get ready to get burned out quick if you work here.

Sentry Response

10y

Thank you for taking the time to provide your feedback. We’re sorry to hear that you feel your workload wasn’t manageable. At Sentry, we’re committed to a positive, productive work environment as well as a healthy work/life balance. Through our associate feedback survey and other efforts, we’re actively engaged in pinpointing areas of improvement to better understand and meet our associates’ needs. Thanks again for providing your comments. Mark Trautschold SVP- Chief Claims Officer

Viewing 520 - 522 of 676 Reviews

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Sr Staff Appraiser

Good Co-Workers, Suspect Senior Claim Leadership.

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