Sephora reviews

Operations team does all the heavy work but gets little to no recognition. Operations associates assist in ALL areas of the store performing multiple roles, but no one else ever helps operations. Hours constantly get cut even though the workload simply can’t be completed in the given time frame. Working overnights. Passive aggressive coaching over the walkies, bad attitudes, and coaching on the sales floor in front of customers. Things get talked about but never done. Promises get made and not kept. Over worked and underpaid. No dedicated time to development and training.

Management structure, zero accountability, not a company that takes operations seriously, i was told to fight for hours to do my job when four other managers would be sitting in the back during “office hours.” Our director was extremely unprofessional, routinely late, had i care called on her and then proceeded to tell the staff about it and how upset she was? One BA would routinely call out and was late but because she did her eyelash extensions I think she was never reprimanded. Health insurance premiums isn’t bad but the coverage is horrible, i ended up paying out of pocket for everything.