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      Service Experts

      Engaged Employer

      Service Experts reviews

      2.5

      25% would recommend to a friend

      (386 total reviews)
      avatar

      Dan Reidy

      18% approve of CEO

      32% positive business outlook

      Ratings by category

      2.8

      Compensation and benefits

      2.7

      Diversity & inclusion

      2.5

      Career opportunities

      2.4

      Work/Life balance

      2.3

      Senior management

      2.2

      Culture & values

      Service Experts has an employee rating of 2.5 out of 5 stars, based on 386 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Service Experts employee rating is 32% below average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      386 reviews
      2.0
      Jun 13, 2018

      A educational experience in employee-manager relations.

      Maintenance technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are ok Large customer base Great hours until about Jan-Feb Adequate supply chain If you are sales oriented you will succeed

      Cons

      New management pushes sales too hard while lessening actual customer Service. The changes in management has also caused many experienced employees at all levels & positions of the company to become disillusioned with the company and seek new employment. Disconnect between management and techs.

      1.0
      Jun 12, 2018

      A company that takes, takes, takes, but is not willing to give or compensate.

      Installer
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can be yourself, If you take vacation it's usually granted, only slow months are March and April and even then you'll be generally busy.

      Cons

      Overworked (12+ hr days 6 days a week), Understaffed, Poor pay, Lack of teamwork between departments, and those departments try to make the other look bad to hide their flaws. Lots of finger pointing and some very cancerous people in sales and service. Lack of incentives, compensation to Installers.

      3.0
      Jun 7, 2018

      High pressure sales has taken precedence over good customer service

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The work environment was pleasant and everyone is friendly. Spiffs and bonuses are nice. Ability to work overtime for the national call center is helpful.

      Cons

      They pay office staff as little as possible, and instead of offering decent yearly raises they just tell you to sell more. If I wanted to rely on my ability to make sales to make more money, I’d be a salesperson. They drive customers away with the new approach they’re taking to selling things. There’s little to no room for advancement in the local centers.

      Viewing 313 - 315 of 386 Reviews
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      ReviewsService Experts reviews

      Glassdoor has 399 Service Experts reviews submitted anonymously by Service Experts employees. Read employee reviews and ratings on Glassdoor to decide if Service Experts is right for you.