Service Experts Service Tech reviews

4.9

72% would recommend to a friend

(7 total reviews)
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Dan Reidy

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Reviews by job title

7 reviews
3.0
Oct 2, 2014
Recommend
CEO approval
Business Outlook

Pros

They trained us well on both the technical skills and sales part of the job. However, they tend to focus more on the sales which after

Cons

All about the selling numbers. Management will question decisions on what you pushed to be sold. On-call schedule was pretty ridiculous (3 days a week) , although we were short staffed for a short period then it got better. Compensation for being on-call really needs improvement.

3.0
Aug 11, 2013

Ok company to work for but cut throat--

Recommend
CEO approval
Business Outlook

Pros

Decent pay, commissions to sell indoor air quality products and furnaces and air conditioners, some room for advancement, they do a good job with raises when you do good work, benefits are competitive

Cons

Cut throat for employees and customers, to pushy about quotas when your a technician, not a salesmen, to much red tape, nothing is ever good enough, not a lot of free time with being on call and running maintenance calls until late, unethical sales tactics

4.0
Nov 16, 2012
Recommend
CEO approval
Business Outlook

Pros

good pay if you don't mind being pushy and selling a lot of units and IAQ upgrades. stable job because of the size of the company, you know they are not going to go out of business or lay off during the slow periods. you will have work during slow times of year because they do LOTS of maintenance, i do probably 25-30 maintenance calls a week, and run only 5 service calls a week average. lots of training opportunities, very safety focused.

Cons

opportunity to advance is only likely if you move. if your branch manager leaves and you have already been training for years is the only way you will get lucky and move up within your branch. after that, plan to move if you advance any further. branch manager is as high as it gets at branch level unless you are at a main branch in your area. usually the area manager already has a pet who will be first in line for the branch manager openings anyway... to make really good money you have to lose your self respect and sell sell sell, new units, uv lights, filters, humidifiers, etc, for the commission. you're constantly ranked by how many leads you set, how many uv lights you've sold that week, etc. it's how you're graded as a technician, and how you're evaluated for advancement.

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