Service Express reviews

3.4

57% would recommend to a friend

(82 total reviews)
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Ron Alvesteffer

67% approve of CEO

26% positive business outlook

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82 reviews

Reviews about "Compensation"

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1.0
Nov 20, 2021

False Advertising

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home. People are willing to help for the most part.

Cons

Cultish, led by old boys society who stay in the bubble. They all love spaghetti. A lot of them being thrown on the wall on a monthly basis. I’m not sure if they completely lost touch with reality or they are fully aware of problems but don’t care as long they are big fat and happy. Lots of talk but not a whole lot of walk. Marketing/social media team loves to promote and obnoxiously post on LinkedIn that we have the best culture in the world and we are all about people. They obviously live under the rock. If you push back or express your concerns, you will be called a negative person and get put on a watch list. After about 2 years, you either turn into a puppet, lose your identity, soul is up for grab OR if you are smart enough, you will start looking for a new job. The lack of diversity is very concerning too. Company continues to hire the same profile that fits the mold. Bonus point and fast promotion for look alikes and came from the same previous company. No raise for the last two years, pay is below standard. I heard upper management get big bonuses every year. Go figure.

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Service Express Response
4y
Thank you for letting us know about your experience. We have continue to put a focus, specifically in recent years, on our Diversity, Equity and Inclusion initiatives, employee resource groups and continue to evolve how we create an inclusive workplace that empowers our people.
2.0
Nov 18, 2021

Disappointed, frustrated, burnt out

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- A group of great people - Work variety

Cons

- Working people until they have nothing left to give (both inside and outside of work) - Company strategy is not well thought out or communicated from the top down (besides the goal of 500M, but HOW?) - Told to find solutions when issues arise, but solutions are ignored when presented - Teams are growing but there is no plan for structure so people are left with no clear answer to who their leader is - Understaffed and asked to do more and more with no support to make decisions because ELT members want the final say on everything big and small - Several new hires were promised growth, flexibility, upper mobility, and more just for it to not be reciprocated - Vision talks go nowhere. - 3% raise if you are lucky when inflation is currently around 6% in the U.S.

3.0
Jun 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Surrounded by a bunch of great people...all smiles..part of the allure of the field service job is the allusion that you are your own boss, most of the time, Was never micro managed there...Benefits are decent

Cons

kool-Aid dispensed by the drumload. Constantly told how they are for their people, but, in a Field Service environment, all I can say is "Yeah, right!!" First off , no pay for being on call. You give up a week of your life to be on call and get nothing in return, unless you get called out, then you get OT, and, if the ticket qualifies, a 2 hour call out(straight time). not worth giving up a week, especially if you don't get called out. No company vehicles...no vehicle allowance, and not even reimbursed for mileage at he Federal rate. They only give you 85% of the Fed rate, while they probably write off 100%. Now wonder a lot of the FSE's drive clunkers... And don't refuse to drink the Kool Aid, failure to buy into the culture makes you a marked person...so just sit back, smile and wave, and sing the Kumbaya like you mean it, even if you don't.

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