ServiceNow reviews

4.1

80% would recommend to a friend

(5,728 total reviews)
avatar

Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,728 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

6K reviews
2.0
Jul 16, 2025
Recommend
CEO approval
Business Outlook

Pros

It’s clear who is fully engaged, who is curious, who is willing to put in the work, and who wants to get better. The opposite of the previous statement is also abundantly clear. Focus attention on those who are committed and disregard distractions. Solid benefits. Golden handcuffs if that's what you want for a few years.

Cons

ServiceNow does not have a track record of promoting successful individual contributors into leadership roles. Leadership hires are typically external candidates with prior leadership experience or internal leaders from other product lines or verticals. Many first-line, almost all of second-line, and every third-line and above sales leader lacks sufficient understanding of the products and how the solutions integrate. Due to the lack of leaders with a semblance of technical aptitude, the development of ICs is being crippled and deals are falling apart. Too much reliance on strong product offerings vs true selling capabilities. Additionally, sales leaders struggle in customer meetings to answer simple questions about our products, which impacts credibility. A significant number might be better suited elsewhere.

3.0
Feb 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Lots of inbound lead activity due to market position. Okay perks, pretty good work culture. Nice people.

Cons

-Sales comp has gotten worse every passing year. Very hard to hit quota with how expensive the product is, especially for commercial/mid market sized accounts. No downsell protection, and very few if any special incentives unless you work enterprise accounts. That's the theme of everything the company has done the past few years. There's no attention paid to sub-enterprise teams. -Internal processes are have gotten slightly better but are still pretty bad. CRM is a joke. Sales ops is outsourced to Costa Rica and India so turnaround on quotes/contracts (and IT tickets, ironically) is abysmal. -Big time bro culture in sales org

1.0
Feb 24, 2025

Used to be a great place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Platform and technology are amazing

Cons

The leadership team is not honest and not giving out merit increases anymore.

Viewing 334 - 336 of 5,728 Reviews

Glassdoor has 6,666 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.