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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      79% would recommend to a friend

      (5,730 total reviews)
      avatar

      Bill McDermott

      91% approve of CEO

      74% positive business outlook

      Ratings by demographic groups

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,730 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      6K reviews
      1.0
      Sep 8, 2025

      No paid at downtime

      Computational linguist
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is no pros at this company.

      Cons

      The company's work platforms or systems frequently experience downtime. During these down-periods, you are considered NOT to have worked and will not be compensated. Therefore, even as a full-time employee with working 40 hours per week, if the system is only operational for 20 hours that week, your waiting time does not count ato all. You will not earn even a penny. You are required to remain seated in front of your computer screen, ready to work immediately as well.

      1.0
      Sep 5, 2025

      No growth ability

      Senior portfolio manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some great colleagues, was able to provide real value for my Team. I actually used the Product that they developed to do my job and based on that hands on experience was constantly trying to improve said Product for their Customers. To that end, I was enabled to Walk the Talk (rather than merely paying lip service to goals that never otherwise materialize). I can say I am walking away with actual knowledge and experience gained rather than being simply drained from all the political nonsense that otherwise goes on in every corporate environment that has reached it's peak and is heading in decline.

      Cons

      Value that was provided was not recognized by Leadership in the form of promotions, raises but work/contributions were absorbed by Leadership so that Leadership could be promoted. Much lip service paid to equal opportunities and diversity but no real action to support this. Middle Management heavy with skills focused on 'maintaining their jobs' amidst routine (quarterly) re-orgs wherein 'redundant roles' were eliminated. Much lip service is paid towards 'career goals' and supporting 'growth' but absent in evidence.

      3.0
      Jul 29, 2025

      Be prepared to be constantly pressured and evaluated

      Senior software qa engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Salary is kinda good, however not good enough to cover all the unrealistic wishes of leadership. Unlimited PTO, but feels like in many teams it’s not

      Cons

      Since recently they started micromanaging all people. Every week managers tell you are not good enough, you need to do more. A lot of unplanned work, but it’s required to be done. At the same time they don’t change OKRs and expect this extra payload to be completed along with the initial goals. All the questions and attempts to share concerns with management ending like we don’t care, do what they said. It’s hard to take PTO during release periods (6 months of the year). And management pressing even remote employees to go to the office.

      Viewing 385 - 387 of 5,730 Reviews
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      Glassdoor has 6,668 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.