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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.0

      77% would recommend to a friend

      (5,751 total reviews)
      avatar

      Bill McDermott

      89% approve of CEO

      72% positive business outlook

      Ratings by demographic groups

      ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,751 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      6K reviews
      2.0
      Jan 15, 2020

      Stagnant Career

      Senior technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free lunch, social events, facility

      Cons

      Worst management, promotion criteria vary from team to team, no annual compensation review, more tickets you resolve, even more tickets get assigned to you. No planning on how to improve the resolution time for those who work slow. No proper criteria for Manager eligibility as a degree is not a must to be a manager.

      1.0
      Jan 10, 2020

      Toxic Environment in Waltham

      Sales operations specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible hours and work from home option, which was nice. Decent salary and new equipment. Large company, so tossing money around was not a problem for them. Growing company.

      Cons

      Managers and supervisors were inexperienced and simply terrible. Training was severely lacking and new employees are not properly setup to succeed. Worst communication I've ever encountered in a company. Supervisor did not care about the team, only herself. Not once did supervisor give positive feedback, even when you help solve her issues for her or saved them from a major mistake. The culture in Commercial Sales Operations is quite disheartening. You're basically on an island by yourself.

      Viewing 5002 - 5004 of 5,751 Reviews
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      ReviewsServiceNow reviews

      Glassdoor has 6,692 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.