Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.0

      77% would recommend to a friend

      (5,739 total reviews)
      avatar

      Bill McDermott

      89% approve of CEO

      72% positive business outlook

      Ratings by demographic groups

      ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,739 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      6K reviews
      1.0
      Jul 25, 2019

      Toxic culture and cronyism is alive and well

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Growth and product. RSUs, unlimited PTO, free snacks/drinks

      Cons

      Expect micromanagement and cronyism; people hired with no experience in their space. Unwarranted promotions and high stress for people who have domain expertise and skills. However don’t expect to be rewarded with promotions for your work. Expect random firings and terrible treatment of you and your work.

      avatar
      ServiceNow Response
      6y
      Thank you for sharing. We're glad to hear you appreciate our products and our growth. In the spirit of a growth mindset, we continually look to create great experiences for our employees, customers and partners. Part of our aspiration to become a great, enduring company is ensuring that we have fair, consistent standards for how we drive a performance-based culture. We believe that having regular, performance-based conversations, coupled with growth conversations, where managers coach, develop and talk to their team members, is how we’ll continue to drive continuous improvement, innovation, and grow ourselves and our teams.
      1.0
      Jul 23, 2019

      joke show. Incompetent middle management. toxic culture

      Technical
      Recommend
      CEO approval
      Business Outlook

      Pros

      stock price, although RSUs are just there to handcuff you

      Cons

      The approach is "we give them stock, they are our slaves". Toxic environment. "if we make them all work 60 hours a week, it will justify their RSUs". Do the homework on leadership... if your potential manager has a BA degree in fine arts, was hired by a buddy and technical depth is "learn javascript in 24 hours" ... approach with severe caution. Customers are incredibly unhappy with the product but "locked in"

      avatar
      ServiceNow Response
      6y
      Thank you for sharing and we’re sorry to learn of your experience. At ServiceNow, we want to make the world of work, work better for people; that starts with creating great experiences for our employees. Operating in a high-growth environment can have its challenges, especially if you’re new and working to onboard. This is why we have been focused on creating a strong learning curriculum and providing resources to people managers, so they can lead and manage their teams to their full potential and help them balance work and personal lives. In our employee voice surveys, our scores on “having flexible work arrangements” has consistently been one of the highest scores, illustrating a core strength of our culture.
      3.0
      Jul 23, 2019

      No internal evolution

      Solutions consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wonderful SC french team, new office is cool, snacks, this solution is great and recognize by the customer as a powerful one. A lot of innovation at each release

      Cons

      Management is no human centric (they don't care about you), no possibility of evolution, once you have your salary, it will not evolve. No more RSU. Home office is seen like not doing anything by manager

      Viewing 5086 - 5088 of 5,739 Reviews
      Related searches: ServiceNow jobs | ServiceNow salaries | ServiceNow benefits | ServiceNow interviews | ServiceNow conversations
      ReviewsServiceNow reviews

      Glassdoor has 6,677 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.