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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      79% would recommend to a friend

      (5,736 total reviews)
      avatar

      Bill McDermott

      91% approve of CEO

      74% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Compensation and benefits

      4.0

      Work/Life balance

      3.8

      Career opportunities

      3.7

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,736 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      2.0
      Dec 10, 2018

      Sales

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great products Loyal customer base Smart and loyal employees

      Cons

      Strategy and values being articulated by senior management not filtering down to the field, all about the numbers Toxic sales environment micro managed by spreadsheets where leaders would rather apportion blame rather that fix the root cause of issues Becoming hugely political and striving to become a large corporation means loss of company identity

      1.0
      Dec 7, 2018

      bait and switch

      Managing director
      Recommend
      CEO approval
      Business Outlook

      Pros

      ServiceNow has great potential, hard working employees and a strong leadership vision.

      Cons

      Most of the reviews here are with current employees, so I would take them with a grain of salt. I would only weight the alumni reviews. The middle management (Director level) is abhorrent. Lots is backbiting, and internal politics. They cultures are split between San Diego and Santa Clara and frequently each camp is at odds with each other. Salary’s are good, but don’t expect to get your RSUs, they have a tactics to pressure many employees out before they can vest. It’s common practice to conduct workforce replacement within a 12-18 cycle to reduce operating expenses.

      Viewing 5176 - 5178 of 5,736 Reviews
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      Glassdoor has 6,674 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.