ServiceNow reviews

4.1

81% would recommend to a friend

(5,688 total reviews)
avatar

Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,688 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

6K reviews
1.0
Mar 7, 2019
Recommend
CEO approval
Business Outlook

Pros

PTO, benefits, and you only have to work 10 hours a week. Once you figure out how to game and cheat the system, hitting quota is easy. Seeing people get out of the ADR role seems like they're opening up their career to more possibilities.

Cons

Never have I seen an office filled with more incompetent leadership. I think only 1 has any real sales experience. Some of senior ADR manager grew up cheating the system for meetings, so now they teach of all of their ADR's how to game the system. You can't blame the new people but I feel bad for this being our first or 2nd work place experience. Advice for any new hirer: Make "Phone calls" and spam emails then log these into the horrible, home-grown CRM in order to hit your activity requirement. Then do what everyone else does and towards the end of the month -HOUND your field reps to give you free "meetings" you can log-into SURF. This is how everyone hits quota. There is no such thing as quality here, it is only quantity. We're talking about a company that makes $2.6 billion in Revenue. If you throw in garbage into the CRM, no one cares, especially the managers. As long as you hit your number, the managers hit their number, we're all happy!

1.0
Jan 30, 2018
Recommend
CEO approval
Business Outlook

Pros

Stock price is nice. Company is growing dynamically.

Cons

--Work/life balance is terrible; it's growing so fast that chaos rules. --CMO and other marketing leadership create an unfriendly, toxic environment. --For a company that's seemingly printing money, they won't invest in new marketing tools & platforms to move the business forward. --With no performance plan process, you can be let go on a moment's notice.

1.0
Feb 7, 2017
Recommend
CEO approval
Business Outlook

Pros

Great refreshments, candy, chips and cheese

Cons

Your job is always on the line. Tons of back stabbers. You can get fired whenever your manager feels like it.

Viewing 55 - 57 of 5,688 Reviews

Glassdoor has 6,624 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.