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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.0

      77% would recommend to a friend

      (5,750 total reviews)
      avatar

      Bill McDermott

      89% approve of CEO

      72% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Compensation and benefits

      3.9

      Work/Life balance

      3.8

      Career opportunities

      3.7

      Senior management

      ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,750 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      5.0
      Feb 18, 2026

      One of the only big tech companies still standing up for culture

      Sr. manager, operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's been over a decade since I've felt this valued and supported. The tech industry's culture has been in severe decline - with former bastions like Google & Meta seemingly giving up on employee well-being and inclusion. ServiceNow has not abandoned employee experience.

      Cons

      I suspect mileage may vary per department and your experience will always be quite dictated by the quality of your manager

      4.0
      Jan 28, 2026

      Strong leadership, clear strategy, and a company that knows how to execute

      Manager, solution consulting
      Recommend
      CEO approval
      Business Outlook

      Pros

      ServiceNow has some of the strongest leadership I’ve experienced, starting at the top. Bill McDermott is genuinely inspirational — he has the rare ability to energize teams while also being deeply clear on where the company is going and why. That clarity shows up everywhere. One of the biggest strengths is how effectively corporate strategy and narrative are pushed down to employees. The company does an exceptional job ensuring people at all levels understand the strategy, can articulate it, and see how their work connects to it — better than any company I’ve worked for. The organization is also able to pivot quickly when priorities shift, which keeps the work dynamic and relevant. There’s a strong sense of momentum, and people genuinely want to be here and contribute.

      Cons

      Like many fast-growing companies, the pace can be intense, and priorities can shift quickly, which may feel challenging for those who prefer longer planning cycles. Alignment is strong, but execution can sometimes feel compressed as teams move fast to keep up with strategic changes.

      3.0
      Jan 8, 2026

      Growth is limited once you get in the door

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good people, great talent, lots of work to be done and areas to make an impact.

      Cons

      The company is shifting quickly and seems to only want to hire externally for all roles that should allow for internals to grow. Once you're in, prepare to be gridlocked.

      Viewing 586 - 588 of 5,750 Reviews
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      Glassdoor has 6,691 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.