Is ServiceNow a good company to work for?

ServiceNow has an overall rating of 4.0 out of 5, based on over 6,715 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 77% of employees would recommend working at ServiceNow to a friend and 72% have a positive outlook for the business. The best reviews about ServiceNow have been left by employees working as Senior Support Account Manager , Sales Development Representative and Software Engineer(Internship) .

Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at ServiceNow?

77% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (381) , Senior Software Engineer (208) , Staff Software Engineer (116) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (106) , Associate Software Engineer (94) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (80) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (66) , Solutions Consultant (61) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 798 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 450 reviews)); "Great people and a lot of learning" ((in 403 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 395 reviews)); "Good pay and worklife balance" ((in 253 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 179 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 125 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 48 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 32 reviews)); "No training or guidance from management" ((in 28 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

What are the top reviewed ServiceNow locations?

Santa Clara , San Diego , New York , Boston , Orlando , Waltham , Chicago , San Francisco , Kirkland , San Jose , Dallas , Washington , Seattle , Austin , Atlanta , Vienna , Denver , Minneapolis , Los Angeles , Houston , Philadelphia , Phoenix , Detroit , Nashville , La Jolla , Portland , Charlotte , Columbus , Pleasanton , Sunnyvale

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ServiceNow

ServiceNow reviews

4.0

77% would recommend to a friend

(744 total reviews)

Bill McDermott

88% approve of CEO

72% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.1

Compensation and benefits

4.0

Work/Life balance

3.8

Career opportunities

3.6

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

744 reviews

Reviews about "Compensation"

Return to all reviews

3.0

Jan 9, 2019

Great Company, Needs to Work on CI and Workflow

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Great company, people as they value their employees in pay and provide excellent benefits. It is a very friendly work environment where many bright minds come together and communicate with ease.

Cons

The enterprise architecture has outgrown itself over the years with loads of tech debt. Their version control, testing and CI framework is very antiquated and needs a lot of modernization to reduce frequent headaches. Security and restrictions to prevent outside teams from doing direct commits to other teams codebase is a must. To their benefit I am sure they have combatted this issue by now.

3.0

Dec 6, 2018

Bait and Switch

Senior account executive

Recommend

CEO approval

Business Outlook

Pros

They attract you with very gracious salary and stock option plans to snag you away from your current role and sell you on the potential growth and direction of the company. I appreciate my paycheck! Good Medical/Dental/Vision

Cons

The company has grown too rapid that their processes and systems do not support the growth and rate of hire. It is ridiculously hard to find any information or make informed business decisions. Also, be on the lookout for rapidly changing comp plans or not honoring to pay out MBOs. While they are gracious on salary and stock they are very frugal when it comes to cell phone coverage, company expenses, and they do not offer a stipend to cover remote employees. I have now figured out where Hungry and Humble originates... Hungry - have to constantly follow up with fellow team members to get anything done and pester your peers. Humble - we pay you a lot in salary, don't expect us to help cover anything else

5.0

Oct 24, 2018

Great Company!

Sales operations analyst

Recommend

CEO approval

Business Outlook

Pros

- Excellent New Hire Training - Competitive Salaries, great benefits - Unlimited PTO - Awesome Stock options

Cons

- Extremely fast paced, to the point where they roll out changes before all departments are ready. This causes a lot of bottle neck issues in product development and sales enablement.

Viewing 649 - 651 of 744 Reviews

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