Is ServiceNow a good company to work for?

ServiceNow has an overall rating of 4.0 out of 5, based on over 6,715 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 77% of employees would recommend working at ServiceNow to a friend and 72% have a positive outlook for the business. The best reviews about ServiceNow have been left by employees working as Senior Support Account Manager , Sales Development Representative and Software Engineer(Internship) .

Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at ServiceNow?

77% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (381) , Senior Software Engineer (208) , Staff Software Engineer (116) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (106) , Associate Software Engineer (94) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (80) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (66) , Solutions Consultant (61) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 798 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 450 reviews)); "Great people and a lot of learning" ((in 403 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 395 reviews)); "Good pay and worklife balance" ((in 253 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 179 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 125 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 48 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 32 reviews)); "No training or guidance from management" ((in 28 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

What are the top reviewed ServiceNow locations?

Santa Clara , San Diego , New York , Boston , Orlando , Waltham , Chicago , San Francisco , Kirkland , San Jose , Dallas , Washington , Seattle , Austin , Atlanta , Vienna , Denver , Minneapolis , Los Angeles , Houston , Philadelphia , Phoenix , Detroit , Nashville , La Jolla , Portland , Charlotte , Columbus , Pleasanton , Sunnyvale

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ServiceNow

ServiceNow reviews

4.0

77% would recommend to a friend

(744 total reviews)

Bill McDermott

88% approve of CEO

72% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.1

Compensation and benefits

4.0

Work/Life balance

3.8

Career opportunities

3.6

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

744 reviews

Reviews about "Compensation"

Return to all reviews

2.0

Feb 27, 2017

Fear-Based Culture

Senior management - marketing

Recommend

CEO approval

Business Outlook

Pros

Fast growing company. Solutions and a platform that customers really like and advocate. Compensation is on par with the industry. There is some opportunity for career growth since ServiceNow is growing rapidly.

Cons

The culture and employee performance policy dictate that employees are measured by managerial opinion and to a lesser degree by fellow employee opinion. There aren't clear objectives set to gauge performance which leaves employees exposed. Managers can terminate employees at any point without warning. This drives fear, double standards, the high amounts of politics, and constant employee churn. ServiceNow is also a very fast paced environment with constant change. Work-life balance is generally not good.

4.0

Feb 2, 2017

Sales Rep

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good product; good company; good pay

Cons

lack of mid-level leadership; poor coaching of management; lack of focus on work/life balance; poor sales data

3.0

Jan 17, 2017

Fast pace, constant change, too much work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Generally competent people who are well qualified and enthusiastic. Bonuses and reviews occur every quarter. You feel like you're making a difference. They have been promoting from within the ranks. The stock price is still climbing.

Cons

This is a "yes" company - you must agree when asked for something, and if you say "no", you'd better have an air-tight reason. There is unrelenting work and unrelenting change. I went through three org changes and two management changes within 9 months. The new CMO is introducing even more change and pressure to perform(he previously worked at Amazon). You sometimes feel like a robot just getting stuff done in your assigned lane. Managers have the constant pressure to make sure their team is perceived as "high-performing". There is almost no room(or time) for creativity.

Viewing 685 - 687 of 744 Reviews

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