Is ServiceNow a good company to work for?

ServiceNow has an overall rating of 4.0 out of 5, based on over 6,711 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 77% of employees would recommend working at ServiceNow to a friend and 72% have a positive outlook for the business. The best reviews about ServiceNow have been left by employees working as Senior Support Account Manager , Sales Development Representative and Software Engineer(Internship) .

Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at ServiceNow?

77% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (381) , Senior Software Engineer (208) , Staff Software Engineer (116) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (106) , Associate Software Engineer (94) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (80) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (61) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 805 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 459 reviews)); "Great people and a lot of learning" ((in 398 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 397 reviews)); "good pay and established brand" ((in 271 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 180 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 127 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 50 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 35 reviews)); "No diversity in the Amsterdam office." ((in 25 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

What are the top reviewed ServiceNow locations?

Santa Clara , San Diego , New York , Orlando , Boston , Waltham , Chicago , San Francisco , Kirkland , San Jose , Dallas , Washington , Seattle , Austin , Atlanta , Vienna , Denver , Minneapolis , Los Angeles , Houston , Philadelphia , Phoenix , Detroit , Nashville , La Jolla , Portland , Charlotte , Columbus , Pleasanton , Sunnyvale

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ServiceNow

ServiceNow reviews

4.0

77% would recommend to a friend

(5,765 total reviews)

Bill McDermott

88% approve of CEO

72% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.1

Compensation and benefits

4.0

Work/Life balance

3.8

Career opportunities

3.6

Senior management

ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,765 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

5.0

Aug 20, 2022

Great company culture

Principal product manager

Recommend

CEO approval

Business Outlook

Pros

Well-run company with trusted executive team Dedicated, smart teammates Exciting (and complicated) products

Cons

Product launch process seems more haphazard than I expected from a large, public company - room for improvement here

5.0

Aug 16, 2022

Amazing Company Culture and Benefits

Advisory solution consultant

Recommend

CEO approval

Business Outlook

Pros

Amazing culture the encourages teamwork, growth, and healthy work/life balance. Wellness days holidays throughout the year. Achievable sales quota. Amazing 90-day onboarding experience all built on the NOW platform. The energy during all-hands and sales all-hands are ecstatic.

Cons

The company is growing very quickly so it is challenging to learn who is who, and how your particular role may fit into the corporate goals. It takes time to learn who to go to for help, but utilize your onboarding buddy and manager for guidance. There is no shortage of enablement and training, but it is a bit difficult to identify where to go quickly for the info you are looking for.

5.0

Aug 1, 2022

Great place to have a career

Senior program manager

Recommend

CEO approval

Business Outlook

Pros

Leadership at all levels is great. There is tremendous growth potential. The compensation plans are great. You’ll work with some of the smartest, most passionate people in the tech industry. The company serves a broad, deep customer base that has actual needs around the operational functions of their business, thus we are less subject to economic downturns.

Cons

The speed of execution and breadth of what ServiceNow does for the customers means that your first 90-days will be stressful. This isn’t really a “con” so much as a fair warning that you will be drinking from a firehose. You will be supported extremely well through this introductory period, but this isn’t a place for those that aren’t ambitious or dedicated.

Viewing 739 - 741 of 5,765 Reviews

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