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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      81% would recommend to a friend

      (5,691 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      77% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,691 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      1.0
      Dec 18, 2019

      Why the glass door average rating is a 3.7!!

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      RSU- if you have 4 year to sit and wait Snacks and perks Very smart individual contributors

      Cons

      Sales leadership is the BIGGEST problem- everything trickles down from there!! They take care of one another and that's it (old Dell/EMC- MEN). The product is world class you don't need these type of people in the organization The CHRO talks the talk but has not improved anything, things have gotten significantly worse. It's starts at the very top. We need new Sales Leadership.I think Bill is great and will offer a fresh perspective.

      1.0
      Jul 25, 2019

      Toxic culture and cronyism is alive and well

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Growth and product. RSUs, unlimited PTO, free snacks/drinks

      Cons

      Expect micromanagement and cronyism; people hired with no experience in their space. Unwarranted promotions and high stress for people who have domain expertise and skills. However don’t expect to be rewarded with promotions for your work. Expect random firings and terrible treatment of you and your work.

      avatar
      ServiceNow Response
      6y
      Thank you for sharing. We're glad to hear you appreciate our products and our growth. In the spirit of a growth mindset, we continually look to create great experiences for our employees, customers and partners. Part of our aspiration to become a great, enduring company is ensuring that we have fair, consistent standards for how we drive a performance-based culture. We believe that having regular, performance-based conversations, coupled with growth conversations, where managers coach, develop and talk to their team members, is how we’ll continue to drive continuous improvement, innovation, and grow ourselves and our teams.
      Viewing 79 - 81 of 5,691 Reviews
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      Glassdoor has 6,627 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.