ServiceNow reviews

4.1

81% would recommend to a friend

(5,710 total reviews)
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Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,710 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

6K reviews
1.0
Apr 7, 2016

Pre-sales

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

none that I can think of -- from what I hear, it used to be a great company that has completely lost it's culture

Cons

Three different bosses in a short amount of time -- very clickish attitude and very little support for new employees -- expected you to somehow know about the solution magically with little to no training and support

1.0
Aug 27, 2012

Highly political company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The product is good and has potential to be improved. Salaries are competitive and there are free lunches on Fridays (there is free beer too).

Cons

There's way too much politics in the company and the middle management layer is very poor. Too many mid-level managers and directors with very few people actually doing the work. No longer a pre IPO company.

1.0
Mar 30, 2023
Recommend
CEO approval
Business Outlook

Pros

Pockets of brilliant people fostering collaboration. Top tier tech stack

Cons

Management. The way it works is ServiceNow prioritizes “quota” manager hires first. Meritocracy and demonstrated leadership are not realistic factors. Pay. The inequality of pay is significant and it’s unfortunate for the high performers on the low part of the scale. Compensation plans are usually 3-4 months into the new year so if you’re a sales exec relying on commission, buckle up for a wait.

Viewing 145 - 147 of 5,710 Reviews

Glassdoor has 6,646 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.