ServiceNow reviews

Engineering excellence is not only below expectation but terrible to certain extent, tech debt, poor documentation and code quality, slow, unreliable, hard to use internal tools, especially lab and code review tool, all lead to low productivity, and not many people really care, even slightest UI improvement request gets nowhere, servicenow is the only workplace I've experienced no one replies to your email even it's their own problem. untransparent and often biased performance review process, only manager have the say, and it depends on relationship you have with supervisor instead of contribution and impact you've made. title inflation - many so called Staff or higher level engineers basically doing nothing practical , the most unprofessional engineer is one I came across in Sn who still got promoted to distinguished engineer... a fair amount of SWE are internal transferred from different role without proper software engineering experience before at all, switching to Postgres won't solve all performance problems, design and code quality matters, one funny code example I encountered is a data structure is iterated four times to parse data from, where it only to be iterated once, expect all kinds of weird silly stuff, anything can happen here.

Minimizing Politics: While the culture was largely collaborative, decision-making was sometimes slowed by unnecessary escalations to the C-level. This was always initiated by someone who was overly political, usually because they were making a power move to secure their own professional advancement. Empowering more East-West collaboration would be beneficial to minimize politics and improve efficiency.