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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      80% would recommend to a friend

      (5,721 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      76% positive business outlook

      Ratings by demographic groups

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,721 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      6K reviews
      4.0
      Jul 11, 2016

      Not a bad company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company product, talented employees, good health insurance, and nice office environment.

      Cons

      Forget if you expect to receive a raise. I have been working full-time for over two years and nothing has happened. They'll tell you that your "bonus" is your raise. Also, preference seems to be given to external candidates than current employees trying to grow professionally within the company. You'll lose more employees if opportunities are not given where deserved.

      2.0
      Jul 31, 2013

      Success comes with too high a price...

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great product Loyal customer community Growing partner program Great comp plan

      Cons

      Little internal communication No real sense of internal community Decisions are made with little to no feedback from field Too much have-nots in sales

      4.0
      Sep 13, 2025

      Great People, Outdated Tech

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company is a stable and prominent global player with a highly popular product, which provides a sense of security. There haven't been any layoffs in the engineering organizations for a long time, which is a huge plus. The technical challenges are genuinely interesting, and I've had the opportunity to work on some complex problems. The best part, however, is the people. My coworkers are some of the smartest and most hardworking engineers I've ever collaborated with.

      Cons

      The tech stack is outdated and heavily proprietary, which means the skills you gain aren't easily transferable to other jobs. The code and architecture are extremely complex and convoluted, making it a painful and slow process to fix bugs and build new features. This leads to a lot of defects and impacts development speed. We operate on a long waterfall release cycle, and the company as a whole lacks agility due to its size. Teams often work in silos. Upward mobility can be a real challenge; it seems to be more about politics and appearances than technical merit.

      Viewing 232 - 234 of 5,721 Reviews
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      Glassdoor has 6,658 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.