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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      80% would recommend to a friend

      (5,719 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      76% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,719 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      2.0
      Nov 22, 2019

      Renewals

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly folks stocked drinks Convenient lunch trucks

      Cons

      No personal desk space We spend 8+ hours of our day here. A personal cube would be nice to make our long days a little more enjoyable - Zero flexibility! You don’t always have to be in the office to be productive. Especially with the open floor plans sometimes you can get more work done working from home - if it’s slow let us go home early and beat the horrible commute! We are all responsible adults to leave early and log back on from home to finish out the day! -Open floor plan does not allow us to make calls. I don’t always want my peers to hear my conversations and vice versa

      2.0
      Sep 8, 2019

      Fairness Matters

      Manager - federal sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Product is well liked by clients.

      Cons

      Those from non traditional backgrounds have to work twice as hard and the hard work is not as equally recognized and awarded as thse who grew up in IT.

      avatar
      ServiceNow Response
      6y
      Thank you for providing this review. We do emphasize the need for employees of all backgrounds to be at ServiceNow, and we value everyone's contributions. We serve an incredibly diverse group of customers, and believe it's important to reflect our customers in ourselves. While we don't know your specific situation, we're glad you bring a different perspective.
      5.0
      Mar 8, 2019

      High Growth & Strong Leadership

      Marketing director
      Recommend
      CEO approval
      Business Outlook

      Pros

      In the 2+ years I’ve been with ServiceNow, I’ve seen tremendous evolution and growth. In particular, the leadership they’ve brought on is phenomenal. The values they’ve instilled, and the culture they’re building, are authentic and inspirational. I see them “walking the talk” every day, and it’s flowing throughout the organization. There will always be pockets of mixed personalities and challenges across teams, but compared to other companies I’ve been a part of in the Bay Area, ServiceNow is amazing. Growth is truly an understatement. We’re on an incredible trajectory, and we’re not slowing down. If you’re good at what you do, there is so much potential across the organization to move up, move around, and continue learning. World class innovation and people. Working on the best technology and making an impact on the way people work is pretty cool. Combine that with incredible talent at this company, and it’s a place where you’re always learning and growing in your field.

      Cons

      If you’re not a performer, and don’t have the drive to work hard, this is not the place for you. It is not a place where you go to be complacent, take long lunches, and have an easy ride. There are nutty days and often long hours, but on the plus side there is a lot of flexibility, and there’s definitely reward for the effort. Because of the pace of growth, it can be a challenge to get things done. As new teams and roles are formed, there’s an element of “who’s on first?” at times. Process and structure take time, and we’re not there in all areas. Again, some personalities will thrive in this environment, but it’s not for everyone.

      Viewing 247 - 249 of 5,719 Reviews
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      Glassdoor has 6,656 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.