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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      80% would recommend to a friend

      (5,724 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      76% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,724 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      1.0
      Mar 18, 2026

      Not worth the hype

      Advisory solutions consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Can’t think of any pros

      Cons

      Complicated product, lazy management and don’t spend money on employees. They keep taking away money from employees

      2.0
      Jan 13, 2026

      The glory days are in the past

      Senior solution sales specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Unlimited PTO, Wellness Days, generous holiday schedule

      Cons

      Any day not on the above. Upper Managment, middle managment, and the majority of front line leadership that remains.

      3.0
      Jan 2, 2026

      Once great but trending in the wrong direction

      Senior engagement manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote, flexible PTO policy, decent benefits.

      Cons

      Performing significantly worse than competition within enterprise tech sector, revolving door of leadership from outdated tech companies, reduced compensation even for high performers compared to previous years, focused on acquisition of competition rather than innovation as what was done at SAP. The company is growing by inorganic measures and as a result are unable to retain talent which put them where they are today. Wall Street sees this and is moving its money elsewhere.

      Viewing 256 - 258 of 5,724 Reviews
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      Glassdoor has 6,661 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.