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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      80% would recommend to a friend

      (5,724 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      76% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,724 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      2.0
      Dec 29, 2023

      A Once-Great Corporate Culture in Rapid Decline

      Creative manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay and benefits. Stock is up.

      Cons

      If you're looking for a territorial bro culture where ladder climbers are rewarded for managing up while eviscerating the teams under them, this is the place for you! Sounds harsh, you say? Maybe, but not untrue. Until very recently, ServiceNow had an open, collaborative and welcoming culture. Unfortunately, 2023 brought layoffs that leadership was never transparent about internally or publicly and the general vibe there now is keep your head down and try to hang on or start looking elsewhere. Neither of those options make for a rewarding or innovative workplace.

      3.0
      Sep 15, 2023

      Great pay, but ancient internal tech stack and procedures are incredibly frustrating

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      - OTE - RSUs - "Cameras off" culture offers flexibility in where you take calls - Product - Customers

      Cons

      - Little autonomy; management has hands in all deals and seems to lack trust in reps' ability to get the job done - Lots of internal red tape and SOPS involvement... simple quotes take 24+ hours to turn around - Poor, outdated internal tech stack (MSFT/Surf/Teams): CRM and quoting tools not up to par, minimal reporting/dashboard functionality, Dynamics/Teams don't hold a candle to SF/Slack, no email cadencing/tracking, no ZoomInfo, etc. - Not much of a team dynamic... little insight into what deals the team is working on, no idea where you rank in NNACV until QBRs, few team events, etc. - Moving targets... EBCs, NLs, pipe gen... focus is ever changing and inconsistent; not given resources to make any of these targets attainable - Major territory shifts YoY

      2.0
      Sep 7, 2023

      Dysfunctional management that hinders success

      Sales executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay and benefits though quotas are set high for all levels and make achieving OTE very difficult. Good technology

      Cons

      Poor 1st and 2nd line management, no open door policy and retaliation without HR support. Management creates animosity within the BU teams. Moving targets for everything assigned to you.

      Viewing 262 - 264 of 5,724 Reviews
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      Glassdoor has 6,661 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.