Is ServiceNow a good company to work for as a Senior Software Developer?

Senior Software Developer professionals working at ServiceNow have rated their employer with 4.1 out of 5 stars in 208 Glassdoor reviews. This is a higher than average score with the overall rating of ServiceNow employees being 4.0 out of 5 stars. Search open Senior Software Developer Jobs at ServiceNow now and start preparing for your job interview by browsing frequently asked Senior Software Developer interview questions at ServiceNow .

Does ServiceNow pay Senior Software Developer employees well?

Senior Software Developer professionals rate their compensation and benefits at ServiceNow with 3.9 out of 5 stars based on 208 anonymously submitted employee reviews. This is 5% worse than the company average rating for salary and benefits. Find out more about Senior Software Developer salaries at ServiceNow.

How happy are Senior Software Developer professionals working at ServiceNow?

71% of Senior Software Developer employees at ServiceNow would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. Senior Software Developer professionals have also rated ServiceNow with a 3.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 4.1 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (380) , Senior Software Engineer (207) , Staff Software Engineer (116) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (80) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (61) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 801 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 465 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 402 reviews)); "Great people and a lot of learning" ((in 399 reviews)); "Good pay and stock options" ((in 258 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 178 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 128 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 48 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 35 reviews)); "Continued quiet layoffs over the past year." ((in 27 reviews))

ServiceNow Senior Software Developer reviews

4.1

71% would recommend to a friend

(208 total reviews)

Bill McDermott

88% approve of CEO

68% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (208 reviews)

Ratings by demographic groups

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Senior Software Developer employees have rated ServiceNow with 4.1 out of 5 stars, based on 208 company reviews on Glassdoor. This indicates that most Senior Software Developer professionals have an excellent working experience there. ServiceNow is rated in line with the average (within 1 standard deviation) by Senior Software Developer professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

208 reviews

5.0

Apr 5, 2026

A Great Place to Build AI That Actually Matters

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Your AI features land in Fortune 500 companies overnight. The AI investment is real, with serious budget behind Now Assist and agentic AI. You get to work with a modern stack — LLMs, RAG, and vector DBs all in production. Pay is solid with competitive salary and strong RSUs. Job security is good since enterprise AI is booming and ServiceNow is leading it. There's plenty of room to grow as the AI org expands fast. And best of all, your work actually ships — no prototype graveyards here.

Cons

It's not a frontier research house like Anthropic or OpenAI, so the cutting-edge science side of AI is a bit quieter here. Being a large enterprise, things can move slower than you'd like — approvals and processes are just part of the reality.

5.0

Apr 1, 2026

Great place to be what you want to be

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Great WLB interesting initiatives Diverse

Cons

Depending on the team, there will be lots of tribal knowledge and platform knowledge you'd need to learn before making significant contributions

3.0

Feb 23, 2026

Trapped in a Walled Garden: The Hidden Career Risk of Platform-Specific Development

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Great place to work on. They follow a process, Policies. Respectful mentality. Many Benefits.

Cons

Prior to the acquisition, I was a versatile developer working across a broad technology stack with a large, active community. However, ServiceNow's closed ecosystem enforces a platform-specific development model, leaving little room to grow beyond its proprietary boundaries. This significantly narrows my marketability in the job market — especially now that the branch has decided to close — given that ServiceNow expertise has limited recognition and demand in my local market.

Viewing 7 - 9 of 208 Reviews

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ServiceNow Senior Software Developer reviews

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A Great Place to Build AI That Actually Matters

Great place to be what you want to be

Trapped in a Walled Garden: The Hidden Career Risk of Platform-Specific Development

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