ServiceTitan reviews

3.3

49% would recommend to a friend

(842 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

56% positive business outlook

ServiceTitan has an employee rating of 3.3 out of 5 stars, based on 842 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

842 reviews
3.0
Jan 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Positive & motivational messaging across the team

Cons

Low Pay Management is quick to axe people from this team & have a very short grace period for upcoming SDRs

1.0
Jan 25, 2024

Dishonest, poor leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote, most of the rank and file employees are great to work with.

Cons

Benefits are constantly being cut. No pto u less requested half a year in advance, and you will still be expected to work and be available. Sales is extremely dishonest and misleads customers into a contract they cannot cancel without paying tens of thousands of dollars. To the point management has explicitly said 'we can't expect sales to be honest', just an oh well...you're also responsible for whatever sales told the customer could be done. Metrics are difficult to hit since the processes are 'one size fits....maybe a third of customers? Good enough" Departments are dissolved and their work dumped onto other teams without any increase in pay or adjustment to deadlines or processes. Expect your workload and responsibilities to be constantly getting added onto without any increase of pay. If you ask about pay, you get put on a s-list.

Viewing 310 - 312 of 842 Reviews

Glassdoor has 859 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.