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      ServiceTitan

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      ServiceTitan reviews

      3.3

      49% would recommend to a friend

      (843 total reviews)
      avatar

      Ara Mahdessian

      69% approve of CEO

      55% positive business outlook

      Ratings by demographic groups

      ServiceTitan has an employee rating of 3.3 out of 5 stars, based on 843 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      843 reviews
      4.0
      Jan 14, 2016

      Great culture, could use better planning

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great, positive atmosphere, excellent benefits, plenty of room for growth

      Cons

      there's a ton of enthusiasm and great ideas that occasionally get lost via lack of planning. Some department heads are oddly secretive for no reason, despite the stated goal of collaboration and openness.

      1.0
      Jun 13, 2026

      Solid benefits and supportive peers, but weak leadership

      Delivery manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

      Cons

      Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

      Viewing 313 - 315 of 843 Reviews
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      ReviewsServiceTitan reviews

      Glassdoor has 860 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.