ServiceTitan reviews

3.3

49% would recommend to a friend

(845 total reviews)
avatar

Ara Mahdessian

69% approve of CEO

55% positive business outlook

ServiceTitan has an employee rating of 3.3 out of 5 stars, based on 845 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

845 reviews
4.0
Mar 9, 2017

Quality People, Great Perks

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

* Talented people in every department * Fast growth * Opportunities for promotion * Great health insurance * Free lunches and snacks

Cons

* Promoted values don't always align with reality * We are maturing in our processes; still a number of growing pains * Sr. leadership is often siloed from the team at large

2.0
Jun 26, 2026

Good pay and people, but poor leadership and layoffs

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good money, good people, good work / life balance.

Cons

Terrible senior leadership and values. Constantly laying people off unnecessarily.

3.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a great company with exceptional teams and wonderful people.

Cons

The role involves a high level of stress, frequent interactions with challenging customers, and a steady stream of feature rollouts that can sometimes feel underdeveloped. As a result, escalations are common and require ongoing attention. The expectations, workload, and constant pressure can be substantial, while the salary falls short of reflecting the scope and intensity of the work.

Viewing 346 - 348 of 845 Reviews

Glassdoor has 862 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.