Is ServiceTitan a good company to work for?

ServiceTitan has an overall rating of 3.4 out of 5, based on over 853 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 50% of employees would recommend working at ServiceTitan to a friend and 57% have a positive outlook for the business. The best reviews about ServiceTitan have been left by employees working as Account Executive , Training Specialist and Customer Support Advocate .

Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 118 reviews)); "People are great and very nice" ((in 68 reviews)); "The culture is great and diverse." ((in 60 reviews)); "Pay is good." ((in 55 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 24 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 36 reviews)); "NO work life balance" ((in 23 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 15 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 13 reviews)); "Too much favoritism" ((in 13 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

What ServiceTitan locations have received the highest employee ratings?

New York , Atlanta , Los Angeles , Glendale , San Francisco , Chicago

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ServiceTitan

ServiceTitan reviews

3.4

50% would recommend to a friend

(836 total reviews)

Ara Mahdessian

70% approve of CEO

57% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Culture & values

3.3

Work/Life balance

3.2

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 836 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

836 reviews

1.0

Feb 13, 2026

Avoid the company

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

fully remote job, offers flexibility

Cons

high turn-out rate. hiring and firing within a few months. Depending on your team, you can come across with many types of bosses. Some are manipulative and highly abusive. You don't get the reward or respect you deserve.

4.0

Feb 7, 2026

Another tech company like the rest

Analyst

Recommend

CEO approval

Business Outlook

Pros

The pay is good and I didn't have a micromanager on my team so that was a good change. My lateral coworkers were always helpful and we were able to communicate freely during meetings so that projects didn't sit

Cons

Upper leadership does not take feedback and they're not the best at giving recocginition when things gets suoer busy.

3.0

Feb 3, 2026

Strong Sense of Connectivity to End Market

Director

Recommend

CEO approval

Business Outlook

Pros

Strong product-market fit and customer love

Cons

Organization still functions like a startup with redtape despite scale which is less of a positive and more of a negative

Viewing 40 - 42 of 836 Reviews

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Jobs at ServiceTitan

Customer Success Manager

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

Staff Application Security Engineer