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      ServiceTitan

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      ServiceTitan reviews

      3.3

      49% would recommend to a friend

      (842 total reviews)
      avatar

      Ara Mahdessian

      70% approve of CEO

      56% positive business outlook

      Ratings by demographic groups

      ServiceTitan has an employee rating of 3.3 out of 5 stars, based on 842 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      842 reviews
      5.0
      Feb 11, 2022

      High growth roles at high growth company

      Specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working here can often feel like you’re being paid to get an MBA as you learn the operations of our client base of mom and pop shops to enterprise businesses plus the insights from watching a startup grow into what will clearly be a large corporation in the future. You’ll learn a ton if you ask questions and keep an open mind.

      Cons

      Too much to get done, can often feel like there are conflicting priorities

      5.0
      Feb 10, 2022

      Best place I’ve ever worked at

      Operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company with a solid trajectory, good benefits and work environment

      Cons

      Not too many. Because the company is high-growth and high-performance, work hours may be long depending on your role.

      2.0
      Feb 9, 2022

      Overdue review

      Ldr/sdr
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Employees -Enablement managers -Onboarding management- benefits

      Cons

      -Promised LDR's that they would sit in LDR for 3-4 months, then be moved. This was not alluded to, but reiterated in 1 on 1 meetings or weekly wrap up meetings - Many people stayed in LDR for over 7 months. Burnout became real as call quota was raised, with zero reward - 60 Dial quota was frowned and by few months in, 100 dials was the new "bare minimum" - Terrible leads that were either fake or not within verticals making it impossible to reach quota - Help with tonality in "script" as only form of coaching rather than actual resources or tools to get LDR to succeed - Continuously changing methods of "best practice". Management all said different things. Obvious passive-aggressive interactions between management - Sales management, Sr. Management, over-working sales dept. and not compensating accordingly. Management puts you on "projects" that are completely out of job description -False promises

      Viewing 559 - 561 of 842 Reviews
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      ReviewsServiceTitan reviews

      Glassdoor has 859 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.