ServiceTitan reviews

3.4

49% would recommend to a friend

(837 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

56% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

837 reviews
5.0
May 11, 2018
Recommend
CEO approval
Business Outlook

Pros

All the tools to do your job are provided. The orientation was extremely helpful. They're big on personal & career development. The benefits for employees are fully paid. And as if that wasn't enough, they provide free lunch!

Cons

Be prepared to be on-call 24/7/365. Being a ServiceTitan means doing what it takes to get the job done asap. If you're not accustomed to long working hours like 50-60 hrs/wk, then I suggest looking for a job elsewhere.

2.0
May 9, 2018

GET ME OUTTA HERE

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Made some cool friends -The product does help companies -Health benefits for sure

Cons

Working at ServiceTitan is a nightmare. It reminds me of a good relationship that turned into a horrible marriage. You think it's all great because they make the company seem awesome and caring then once you commit, it's a complete 180. You get taken for granted, you can't have a personal life, people are bullies or just plain mean. -People are not professional here. It's so chill that people say what they want, how they want, when they want. Not just individual contributors, but management and executive team too -We achieve the extraordinary, but you never feel good enough. Your managers make you feel like you can do "better" even when you did a freaking amazing job that time -I honestly thought some of the girls at work would start a #metoo movement with all the stuff I heard floating around the office. I was actually surprised no one spoke up. -Favoritism is the norm and your work will not be judged based on merit. At the end of the day, you are only worth every single sweat/tear/minute you've spent here doing everything you can to meet their unreasonable expectations -A lot of management is unqualified... Some people got promoted because they're tight with someone. They don't have a good vetting process when considering candidates. Here's a hint: Look at a manager's team's productivity or goals and see if they are being met... If not, the manager has a lot to do with that. Also, listen to whether your employees are happy or not. The pissed off departments are successful in spite of their bad experiences. -The are definitely more dudes than girls. Feel bad for the ladies actually. Sometimes you hear the guys talking about hot girls at their desk instead of doing actual work. -I'm also surprised with how much fraternizing goes on around there--don't people have wives and husbands and kids and non-work friends to go home to? -People are in it for themselves. You have to watch your own back because that's what everyone else is doing. You can't trust anyone. There was once a time where a department had a meeting and excluded all the girls from the invite. NOT OKAY.

5.0
May 4, 2018

Great Place to Work!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

ServiceTitan is full of really talented people and I have been able to grow and learn so much in my time here. Even though things are moving quickly, everyone is working towards the same goal and keeps in mind what is in the best interest of the company and their customers. There is an amazing culture of transparency and collaboration, which is really different from ALOT of other work experiences. The perks are really amazing - fully paid benefits (and really rich benefits), free lunch, snacks, flex time off, etc. It's awesome to be part of something so amazing and to feel like you have a huge impact and splash on the company and customer experience.

Cons

Can be difficult to strike a good work life balance, but it seems like it's something that management is working on. The views are great, but it's a bit congested in the work space since ServiceTitan is scaling so quickly.

Viewing 772 - 774 of 837 Reviews

Glassdoor has 854 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.