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      ServiceTitan

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      ServiceTitan reviews

      3.3

      49% would recommend to a friend

      (842 total reviews)
      avatar

      Ara Mahdessian

      70% approve of CEO

      56% positive business outlook

      Ratings by category

      3.9

      Compensation and benefits

      3.8

      Diversity & inclusion

      3.2

      Culture & values

      3.2

      Work/Life balance

      3.1

      Career opportunities

      2.9

      Senior management

      ServiceTitan has an employee rating of 3.3 out of 5 stars, based on 842 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      842 reviews
      4.0
      Aug 15, 2025

      Good Experience

      Live services agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Long Training Period At the Start of Employment 2. Consistent Work 3. Long-term employment possibilities based on performance

      Cons

      1. Difficult work when it is busy (your brain can start to get very tired) 2. I did not feel that the KPI metrics were always fair

      5.0
      Jun 20, 2025

      Amazing company with a great culture

      Senior director of engineering
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lead mission-critical projects with full ownership of architecture and delivery. Influence company-wide technical strategy and long-term platform direction. Collaborate with high-caliber engineering teams in Armenia and the U.S. Work on complex distributed systems at real-world scale. Build products used daily by thousands of businesses across the U.S. Shape org-level engineering standards, hiring, and delivery processes. Operate in a global engineering environment with executive-level exposure. Drive continuous improvement in reliability, performance, and code quality.

      Cons

      Evening calls are common due to U.S. timezone alignment. Delivery expectations are high in a fast-scaling environment.

      Viewing 772 - 774 of 842 Reviews
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      ReviewsServiceTitan reviews

      Glassdoor has 859 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.