ServiceTitan reviews

3.3

49% would recommend to a friend

(842 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

56% positive business outlook

ServiceTitan has an employee rating of 3.3 out of 5 stars, based on 842 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

842 reviews
2.0
Jul 2, 2024
Recommend
CEO approval
Business Outlook

Pros

Virtually met some great people. The manager that I had really wanted us to succeed and was available at any time. Base salary was okay at $60k (paid at an hourly rate of $28.84 if I recall correctly) and the benefits were great.

Cons

Account list is filled with companies that are either not in business, do not fit ICP, heavily recycled or all of the above. It's sales so I get it, leads are never going to be perfect but I have never ever experienced them being that bad. Most of my cohort were gone by 3-5 months. The fact that the sales managers would say "if you can last here longer than 6 months you can last anywhere" speaks how terrible this place was in regards to opportunities. If you are looking to get into tech/software sales I would advise you not to start here. It will give you a terrible taste and most companies do not operate like this one. SDR's are running the entire discovery calls and are constantly getting their meetings DQ'd for any reason the AE can find. I don't blame them though, I'm sure they have to go through their own set of unrealistic metrics.

5.0
Jun 30, 2024

Pushed

Recommend
CEO approval
Business Outlook

Pros

ServiceTitan is a consistent place we’re you get pushed to be a better sales person.

Cons

Work life balance is sometimes not available

3.0
Jun 25, 2024
Recommend
CEO approval
Business Outlook

Pros

The benefits are great. The company has grown rapidly and has adopted the work from home model for almost all employees, which is great for times like these. The company also is growing rapidly which could mean rapid professional growth as well.

Cons

Employees are overloaded with work and expected to meet metrics that very difficult to attain with the resources provided. This in turn creates an issue with work life balance. High performing employees end up taking heavier loads to make up for lower performing employees and end up worse off than the lower performing employees when it comes to promotions and advancement. The unspoken rule is to keep your head down and work, if you are inclined to or you could be viewed as a problem and management can use that to work against you when you're looking to climb the corporate ladder.

Viewing 253 - 255 of 842 Reviews

Glassdoor has 859 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.