ServiceTitan reviews

3.3

49% would recommend to a friend

(842 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

56% positive business outlook

ServiceTitan has an employee rating of 3.3 out of 5 stars, based on 842 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

842 reviews
1.0
May 8, 2024

Good Ol' Boys Club is Being Brought Back

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits - great package for medical, dental, vision and extras for things such as family care Employees - most of the individual contributor employees are great Glendale Office - beautiful space to work in

Cons

Huge red flag when they keep saying that everyone in the company is a "family". That speaks to blurred boundaries, unrealistic expectations and risk in the rise of exploitative behaviors. It blurs the lines between personal and professional relationships, potentially eroding the boundaries necessary for a healthy work-life balance and shouts that there are things happening the company does not want employees to know about. "Blindly trust the company, we're all family." Until the we're not. People need to remember that are just a number. Sadly the company is going back to how they operated in the 2016/2017 era where if you are a Caucasian male and part of the "Boys Club" with one of the founders of the company, you will thrive while other people on the outskirts suffer. A majority of the people managers have no experience in leadership and obtained the promotion by being part of said "Boys Club". They have no strategic experience and simply say "yes" to what they are told to do. Orders come from top down and if a person wants to stay with this company, being a "yes" person is the only way to be. The company says they want to hear diverse ideas but not for the positive reasons of growth, they want to hear them in order to weed out the non-yes people. If you are too vocal, you will have a founder put a target on your back. The safest place to be is in Sales (not SDR, all other sales departments), Engineering and Product. All other departments experience continual silent exits, specifically the CSM Organization and yearly layoffs for people in an onboarding role. Customer experience is definitely not a top priority for the founders, it is about money, money money and profit. This is fine but stop hiding behind the "we are family" manipulation. Be honest.

1.0
May 7, 2024

Rules / ICP

Recommend
CEO approval
Business Outlook

Pros

No micromanaging Easy sell Good branding

Cons

AE's are incentivized to DQ accounts which hurts SDR's Rules are not clear and concise Rules are incoherent and lack fulfilling t their intention

4.0
May 6, 2024
Recommend
CEO approval
Business Outlook

Pros

good culture, pay and benefits

Cons

none really, happy with the company

Viewing 265 - 267 of 842 Reviews

Glassdoor has 859 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.