Is Servpro Industries a good company to work for?

Servpro Industries has an overall rating of 3.1 out of 5, based on over 1,535 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 40% of employees would recommend working at Servpro Industries to a friend and 41% have a positive outlook for the business. The best reviews about Servpro Industries have been left by employees working as Operations Manager , Sales and General Manager .

Does Servpro Industries pay their employees well?

According to anonymously submitted Glassdoor reviews, Servpro Industries employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Servpro Industries. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Servpro Industries?

40% of Servpro Industries employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Servpro Industries 2.7 out of 5 for work life balance, 2.8 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Servpro Industries?

Project Manager (99) , Crew Chief (77) , Technician (71) , Administrative Assistant (43) , Production Manager (40) , Job File Coordinator (29) , Office Manager (26) , Production Technician (22) , Sales and Marketing Representative (21) , Restoration Technician (19) , Sales Representative (19) , Marketing Representative (17) , Estimator (16) , Operations Manager (15) , General Manager (14)

What are the pros of working at Servpro Industries according to real employee reviews?

"The people there are great minus a couple here and there but that is normal." ((in 112 reviews)); "good pay and quality employees." ((in 79 reviews)); "Most coworkers are great." ((in 28 reviews)); "Great culture and work/life balance." ((in 22 reviews)); "Will make good money if you just be quiet and do your work." ((in 16 reviews))

What are the cons of working at Servpro Industries according to real employee reviews?

"Long hours and weekends and sometimes stressful" ((in 64 reviews)); "Some of the downsides would be that there are no benefits provided through several franchises." ((in 55 reviews)); "I had no training what so ever and had to figure out my role was ." ((in 38 reviews)); "There is clear favoritism, and double standards." ((in 16 reviews)); "High turnover due to long hours" ((in 15 reviews))

What are employees saying about Servpro Industries layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Servpro Industries layoffs and their outlook for job security at Servpro Industries in 2026.

What are the top reviewed Servpro Industries locations?

Gallatin , Houston , Dallas , Atlanta , Nashville , New York , Chicago , Raleigh , Portland , Montgomery , San Antonio , Denver , Charlotte , Sacramento , Birmingham , Midlothian , Columbus , San Diego , Orlando , Tuscaloosa , Austin , New Albany , Los Angeles , Shreveport , Seattle , Hunt Valley , Tampa , Boston , Huntsville , Richmond

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Servpro Industries

Servpro Industries reviews

3.1

40% would recommend to a friend

(1,485 total reviews)

John Sooker

40% approve of CEO

41% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.8

Culture & values

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Work/Life balance

2.6

Senior management

Servpro Industries has an employee rating of 3.1 out of 5 stars, based on 1,485 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Servpro Industries employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Jul 10, 2026

Unbelievably terrible Management.

Reconstruction project manager

Recommend

CEO approval

Business Outlook

Pros

It was a paycheck when I needed it.

Cons

Where to start, Upper management is horrendous, COO that knows nothing of leadership, No way you go from a grunt scooping up water to a COO in 5 years, especially with no higher learning. Worst managed companies I have ever worked for. Owner is mildly present when they "feel" like coming into the office. There is a clear preference for Mitigation over the Reconstruction side of the business. Restructured our pay half way through my 10 months on the job. from Hourly with unlimited overtime to salary at a lower rate. Servpro as a corporation needs more oversight on their franchise owners, this particular owner is claiming more equipment on hand giving them larger jobs than what they can actually handle which is fraud. Also taking money out of people checks without prior authorization, Just too shady and as I found out more I had to leave a review and the company after only 10 months.

3.0

Jul 6, 2026

Franchise ownership rewarding, but pay and support lacking

General manager

Recommend

CEO approval

Business Outlook

Pros

Franchise ownership is good. As long as you have a franchise owner that cares, you feel appreciated.

Cons

The pay is never going to be great. Corporate provides no leadership or assistance despite taking a ton of royalties. It used to be very different before origianal company leadership left.

2.0

Jun 29, 2026

Great direct leadership but dishonest promises and poor treatment

Project manager/estimator

Recommend

CEO approval

Business Outlook

Pros

Immediate leadership was great, and starting pay was competitive. There are people who genuinely want to see the company succeed. The owners were personable and made a point to interact with all of the staff.

Cons

Dishonest. When hired I was promised commissions on profitable jobs. My whole time there I, my boss, and the only other project manager never saw a bonus, even though the department saw very significant increases in profit margins since I was hired, due in large part to the changes made to the process between my boss and myself. I was moved out to the region for this job and missed some time due to complications with the move, as well as some health struggles. I was given understanding and advised to keep and eye on it. When given news that our department was essentially dissolving and I would be taking on the work of half the team, I left early to discuss with my wife. On returning I was immediately terminated without any warning whatsoever and nothing lined up in a state I haven’t had time to make connections. Infighting among the staff is also an ongoing issue.

Viewing 4 - 6 of 1,485 Reviews

Jobs at Servpro Industries

Cleaner and Content Packer

Dispatch/Receptionist

Administrative Assistant

Evening General Cleaner at YSU

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Servpro Industries

Servpro Industries reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Unbelievably terrible Management.

Franchise ownership rewarding, but pay and support lacking

Great direct leadership but dishonest promises and poor treatment

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Servpro Industries reviews FAQs

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